Customer Service Advisor

10 hours ago

Chester, United Kingdom Dee Mortgages Ltd Full time

**Customer Service Advisor - Chester**

If you’re great with people, a Customer Service career in our Agency team could be a great choice.

This full-time role has a 4.30pm finish, to help you beat the traffic

For all your hard work and commitment, we’ll reward you with 28 days holiday inclusive of bank holidays.

At our Agency we want you to feel challenged. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey.

We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.

**Salary**: £18,000 - £21,000 following successful completion of probation period.

Do you have the skills to fill this role?

**_About the Role_**

As a Customer Service Advisor, you’ll:

- Get to know our members and support them in finding the right products and services that can provide Real Help with Real Life - whether that’s saving for a gap year trip, buying a first home, planning for later life or anything in between.
- Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
- As part of the team, you will be working towards our agency goal.

**_About You_**

Being part of the team isn’t about being a whizz in financial services, or about having lots of customer service experience. Instead, it’s about:

- Being great with people and being able to talk to our members.
- Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
- Understanding why it’s important to celebrate different people with different skills, experiences, and opinions.
- Demonstrating a growth-mindset and making the most of the training and development we offer.
- Having the ambition to become a leading expert on our products and services.

**Salary**: £18,000.00-£21,000.00 per year

Schedule:

- Monday to Friday
- Weekend availability

COVID-19 considerations:
Following all government guidelines

Ability to commute/relocate:

- Chester: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location

Reference ID: Chester

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