Veterinary Receptionist

We are hiring

We are excited to offer a rare and rewarding opportunity for a Veterinary Receptionist to join our practice. This role is perfect for someone who enjoys working at a fast pace and working as part of a team

This is role is up to 30 hours per week. The shifts will differ, but rotas will be sent 4 weeks in advance.

The working hours will be between 8 am -7 pm Monday-Friday and 1:4 Saturdays, 8:30 am - 12:30 pm.

Our Reception Team

Our reception team is an integral part of our practice, and we work hard together to ensure that every client is welcomed and supported by the whole team when in the practice. They are the core of the practice in ensuring it is run effectively and efficiently.

Your responsibilities will include:

- To ensure the smooth running of our front of house
- Greeting clients on arrival
- Delivering exceptional service
- Taking Payments
- Booking of future appointments
- Dealing with day-to-day queries
- Ensuring daily duties are performed
- Delivering on company KPIs
- A proven background in reception duties (experience in the veterinary sector is desirable but not a must)
- Outgoing
- Confident communication/interpersonal skills
- Providing a smooth and professional service at all times
- Passionate about customer service
- A high standard of personal presentation
- Happy using computers on a daily basis and confident with systems such as outlook is essential

Why join us?

You'll be joining an established small animal practice based in Hailsham, East Sussex, just 7 miles from the stunning coastline and within easy reach of Eastbourne, Brighton, London, and Gatwick Airport. Surrounded by the rolling Sussex countryside, we offer the perfect blend of rural charm and urban convenience — ideal for lovers of the outdoors who still enjoy access to city life.

At Highcroft, no two days are the same. We’re known for our friendly, professional service and commitment to high-quality care for our clients and their beloved pets. Our supportive team includes experienced vets, talented nurses, and a dedicated client care team, all backed by approachable and proactive leadership.

We pride ourselves on maintaining a collaborative, positive work environment where everyone is encouraged to grow.

In addition to a competitive salary, you will benefit from:

- 6.6 Weeks annual leave FTE
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
- Pension scheme
- Discounted staff pet care

Up to £20,000 DOE