Patient Transport Liaison Officer

5 days ago

Ipswich, United Kingdom E-zec Medical Transport Services Ltd Full time

**Job Overview**:
The PTLO position helps bridge the gap between hospitals and the Operations team on a

daily basis. A patient liaison officer is committed to improving patient experience, ensuring that concerns are dealt with in an open and timely manner.

**What We Offer**:

- You will receive full training to fulfil the role and uniform
- £12.18 per hour
- 28 days (Including bank holidays) Paid annual leave entitlement
- Auto enrolment into the NEST Pension scheme
- Monthly colleague recognition awards

**Key Responsibilities and Duties**:

- Understand the pressures of the Trusts and the daily activity and pass on findings back to the control teams and manager.
- Work alongside control, plan and despatch teams to ensure KPIs are achieved.
- Work alongside discharging department to ensure ‘priority processes for patient TTOs, where applicable.
- Work alongside Care Package and discharge planning teams
- Support with incidents and complaints
- Monitor escalation process for their responsible area and liaise with Day Control and Hospital leads supplying all escalation data on a regular basis with supporting data and actions moving forward.
- Discharge/Transfer/Out Patients, PTLO will report on delays and put actions in place ready to be escalated to the Trust. They will liaise with control over availability, attend bed meetings where applicable, to chase up patients ETA’s/to see if there are any transport requirements and will also act as a point of contact for the other PTLO’s for support and guidance.

This list is not to be regarded as exclusive or exhaustive as there may be other duties and requirements associated with the post, which you may be called upon to perform from time to time.

**Additional Responsibilities**
- Daily demand
- Booked discharges
- Priority & missed appointments
- Booked out of area journeys
- Any foreseeable operational difficulties
- Traffic or weather issues
- Specialist transfers
- Identify any inward patient difficulties

**Do you have what it takes?**

You will have excellent listening, interpersonal and communication skills and will be able to demonstrate negotiation and problem-solving skills. You will have the ability to convey complex information in a patient-friendly, easily understandable way, with a positive outlook for this busy and demanding role.

**About Us**
The exciting merger of ERS Medical and E-Zec Medical means that we are now EMED Group - the largest Patient Transport and Care partner to the NHS with more than 2,500 colleagues across 50 depots. Our ambition is to further improve the health and wellbeing of communities by providing patient transport, community transport initiatives, secure mental health transport and medical courier services.

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