Transport Planner

1 week ago


Ipswich, United Kingdom E-zec Medical Transport Services Ltd Full time

We have an exciting opportunity for a Controller / Dispatcher to join our team based in Suffolk.

As a dispatcher you will be responsible for planning and controlling the daily movement of medically eligible patients to and from NHS Healthcare facilities via non-emergency patient transport ambulances.

**Some of the benefits can you expect.**
- Comprehensive induction and training
- Employee Assistance Programme (EAP)
- 28 Days annual leave (including bank holidays)
- Eligibility for a Blue Light Card
- Auto enrolment into the NEST Pension scheme

**Your duties will include**:

- Planning and controlling of daily ambulance journeys transporting medically eligible patients to and from NHS healthcare facilities.
- Controlling a complex operation consisting of over 75 ambulances delivering 550 patient journeys per day.

**Essential criteria**
- Good telephone manner
- Be customer service focused and able to effectively handle sensitive situations
- Have a good geographic knowledge of the county
- Be able to stay calm under pressure
- Ability to take initiative
- Working effectively as a part of a team

**Desired criteria**
- Good knowledge and understanding of the geographical area covered
- Experience of working in similar transport control environment, using logístical and planning skills
- Be familiar with computerized route planning software

**About Us**:
The exciting merger of ERS Medical and E-Zec Medical means that we are now EMED Group - the largest Patient Transport and Care partner to the NHS with more than 2,500 colleagues across 50 depots. Our ambition is to further improve the health and wellbeing of communities by providing patient transport, community transport initiatives, secure mental health transport and medical courier services.


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