Veterinary Reception Call Handler

2 weeks ago

Bolton, United Kingdom Animal Trust Full time

Are you an enthusiastic advocate for animals, driven by the desire to contribute to our overarching goal of ensuring every pet has access to affordable treatment? We're currently seeking a dynamic Receptionist Call Handler to become an integral part of our team at the Bolton Hospital. As a Community Interest Company (CIC) and a non-profit organisation, our unwavering commitment prioritises the well-being of patients and their owners over profit. Join us in making a positive impact in the world of pet care.

Founding Vision

Owen Monie, our founding Vet, established the Animal Trust, because he passionately believes that no animal should suffer due to their owner’s financial hardship, which is why there are no consultation fees charged at any of our vet practices. There are no eligibility criteria, because we want to encourage people to bring their pets to us. Owners will only pay for any treatment at realistic prices, which are completely transparent and published on our website.

Why You Matter

Our Receptionists are an important link between the clinical and non-clinical needs of our surgery’s operation. Supported by the management team onsite, you will help shape our primary aim of providing access for sick pets to access our services.

The primary responsibility of the Veterinary Reception Call Handler involves proficiently managing incoming calls. On occasion, there may be a need for them to also step in and warmly welcome clients attending appointments at the front desk.

Assisting our clients with appointments, diary management and finance including debt and insurance will be the main duties of this role. Your supportive collaboration with the clinical teams will be paramount to ensure they have everything they need to provide compassionate care to those relying on our services.

Areas of Responsibility
- Answering telephone calls/queries from clients
- Dealing with stressed or upset clients and connecting them to the appropriate teams where required
- Taking payments, registering new clients and addressing client concerns
- Organisation and restocking of the practice where required
- Complying with all health and safety procedures
- Complying with data protection legislation to ensure client and patient confidentiality is maintained at all times

If you possess an impressive understanding of the pressures faced by medical teams, along with empathy, exceptional organization and effective communication skills, you might be the perfect fit for our team.

Experience of working on a medical or veterinary reception is desirable, but it is not essential, as we value passion, dedication, and a commitment to our cause. We are especially looking for people who have worked with clients in stressful situations. Taking your pet to the vet when they are sick is very difficult, and sometimes our clients have to say goodbye to a pet they consider to be a family member. Empathy, understanding and communicating is therefore especially important and we will probably ask you at your interview about times when you have had to face similar situations.

Job Particulars
Salary scale: £10.90/hour
35-hour contract

Rota includes some Weekends.

**Job Type**: Part-time

**Salary**: £10.90 per hour

Expected hours: 35 per week

**Benefits**:

- Employee discount
- On-site parking

Ability to Commute:

- Bolton (required)

Work Location: In person

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