Housing Support Officer

**One CIC Housing Support Officer**

**About the role**

We are looking for a One CIC **Housing Support Officer - ** We are looking for a dynamic, self-motivated, enthusiastic individual to join our team with an aspiration to end rough sleeping.

Responsibilities include:

- Complete a Personal Support Plan with each customer, compiling a tailored set of actions both the tenant and Housing Support Officer will complete in order to prevent or relieve the tenants homelessness and to interview the tenants as and when required.
- To provide housing management and housing related support to a caseload of tenants.
- To be responsible for the monitoring of all rent accounts ensuring that both personal and housing benefit elements are paid regularly - taking early intervention and prevention action to minimise rent arrears, only taking enforcement action when necessary.
- Work collaboratively with other departments - in particular, Facilities and Property Management and other community operations.
- To ensure that tenants receive services relevant to their needs.
- To support tenants to engage and participate in Progression activities.
- To work proactively with tenants to find high-quality and affordable move-on accommodation.
- Maximising housing occupancy and minimising voids by taking proactive action
- Ensure that tenants comply with Tenancy and License conditions, and taking action to deal with anti-social behaviour as instructed by the Regional Operations Manager.
- To be responsible for weekly and monthly compliance checks within each managed property.
- The main responsibilities will include ; managing a portfolio of properties undertaking all housing management functions to include considering referrals.

**What are we looking for ?**

**What you can expect from us**

We offer a competitive salary of £25,000 per annum, a generous annual leave entitlement of 28 days, plus bank holidays, a pension scheme and Westfield Health Care Plan.

We are passionate about our people, enabling their development, with learning opportunities to progress both personally and professionally.

We have created a flexible working environment, working Mon to Fri 9-5 (Flexible working 7-7)

**About One CIC**

“One CIC was created to answer the immediate homelessness crisis in the UK, as well as help to prepare for the impact the Coronavirus pandemic will continue to have on homelessness and unemployment over the next few years”

There has never been a more critical time to provide high quality housing and intensive support for people in need. The Covid pandemic has escalated an already demanding situation where it is estimated that over 320,000 people are facing homelessness and potentially more as the fallout from Covid is fully realised.

Since its formation ONE (Housing & Support) CIC has been on a passionate and committed journey to provide high quality accommodation and much needed support within regional bases, to support vulnerable and homeless communities.

ONE CIC has a clear strategy and ethos underpinned by a commitment to ensure that all staff, support and service provision operates within the core values of:

- Compassion
- Empowerment
- Honesty
- Innovation

Our Mission is to empower people not impoverish them and therefore everything we do is person-led. By listening and understanding each person’s situation, we can provide a suitable home and appropriate support to suit the needs of the individual.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

**Benefits**:

- Flexitime
- Private dental insurance
- Private medical insurance

Schedule:

- 8 hour shift
- Flexitime
- Monday to Friday

Work Location: On the road

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