Customer Liaison Officer

2 days ago

Nottingham, United Kingdom Network Plus Full time

**Customer Liaison Officer** **Our role** As part of the East Midlands Customer team working with our gas mains replacement delivery partners to inform, communicate and liaise with customers along their journey with us in providing a safe and reliable, green gas network for the future” "Working to create an exceptional customer experience whilst we replace the gas pipes in the road and to their property **Key responsibilities** You will lead any customer queries or complaints associated with delivery You will ensure that assurance processes are put in place with regards to Water UK adherence, to ensure extension by agreement are applied appropriately You will support the developer services team with customer experience You will work alongside the developer services engagement lead to identify process improvements for the customer You will provide coaching and development of the developer services delivery team. You will be involved in the engagement of our developer customers You will responsible for action planning following D-MeX survey results You will be responsible for ensuring 100% compliance across all Water UK metrics You will lead the close out call activities **Previous Experience** Previous experience in a similar, customer focused role Effective internal and external stakeholder management Comprehensive knowledge of the water industry Willingness to learn Enthusiastic and self-motivated Ability to lead and motivate others Effective verbal and written communication skills with the ability to engage with stakeholders at any level Willingness to challenge processes and implement change where necessary Ability to coach those working within your team and wider network Ability to analyse data and understand how to make improvements which will have a positive impact on performance **Network Plus at a Glance** - We are an award-winning utility and infrastructure business with more than 20 years’ experience, operatingfrom 80+ depots across the UK. **Salary and Benefits** We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer**. **We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. **Job Types**: Full-time, Permanent **Salary**: Up to £25,000.00 per year **Benefits**: - Flexitime Schedule: - Flexitime - Monday to Friday Ability to commute/relocate: - Nottingham: reliably commute or plan to relocate before starting work (required) Work Location: In person

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