Customer Liaison Officer
6 days ago
Job DescriptionJob Advert: Resident Liaison Officer Location: NottinghamJob Type: Ongoing - potential for permanentAbout the RoleWe are currently seeking a dedicated and professional Resident Liaison Officer with experience in kitchen installation or refurbishment to join our team in Nottingham. This is a ongoing position, offering an exciting opportunity for someone looking to make a difference in the community while helping to manage relationships between tenants and housing services. The successful candidate will be the key point of contact for tenants, providing assistance with any queries or issues, and ensuring that kitchen refurbishment projects or installations are delivered smoothly and efficiently.Key Responsibilities:Acting as the primary point of contact for tenants, offering advice, support, and resolving complaints or issues.Liaising between tenants, contractors, and housing teams to ensure clear communication, especially in relation to kitchen installations or refurbishments.Assisting tenants in understanding the scope of kitchen projects, including timelines, expectations, and process.Monitoring and managing tenant satisfaction regarding kitchen projects, ensuring minimal disruption and effective communication.Helping tenants understand their rights and responsibilities during home improvement work.Handling administrative duties related to tenant management and kitchen project updates, such as scheduling, records, and progress tracking.Assisting with tenant engagement initiatives, fostering positive relationships within the community.Essential Skills & Experience:Previous experience in a tenant liaison or customer service role, ideally within social housing or property management.Proven experience working with or managing kitchen installations, refurbishments, or similar home improvement projects.Excellent communication skills, both verbal and written.Strong problem-solving abilities, with the capacity to handle difficult situations effectively and empathetically.Organisational skills and the ability to manage multiple tasks.A proactive, positive attitude and a desire to improve tenant satisfaction.Ability to work independently and as part of a team.Desirable Qualifications:Experience specifically within social housing or property management sectors.Knowledge of kitchen installation procedures and the ability to provide tenants with accurate guidance.Understanding of housing regulations and tenant rights.Why Join Us?The potential for the role to become permanent based on performance.A supportive work environment with opportunities for personal and professional development.A chance to make a real difference in the local community, particularly in improving tenants' homes.How to ApplyIf you have a passion for providing excellent customer service and have kitchen experience in home improvement or property management, we would love to hear from you Please submit your CV and a brief covering letter outlining your experience and suitability for the role to
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Customer Liaison Officer
24 hours ago
Nottingham, United Kingdom S Guest Consultancy Services Ltd Full timeAre you looking for your next role as an experienced Customer Service professional with a background in the housing, refurbishments or retrofit sectors? We are currently recruiting for an experienced Customer Liaison Officer in refurbishment projects for a nationwide contractor to join them on a permanent basis out of Nottingham You will be responsible for...
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Customer Liaison Officer
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Nottingham, United Kingdom Cocuun Limited Full timeCocuun Ltd are a whole house retrofit company who are looking for a Customer Liaison Officer to support our site team based in the Nottingham Area. This exciting and dynamic role is ideal for an organised and confident individual. Key tasks include: *For the planned refurbishment work, produce and oversee the production of appropriate communication material...
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Customer Liaison Officer
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Nottingham, United Kingdom Daniel Owen Ltd Full timeJob Advert: Resident Liaison Officer Location: Nottingham Job Type: Ongoing - potential for permanent About the Role We are currently seeking a dedicated and professional Resident Liaison Officer with experience in kitchen installation or refurbishment to join our team in Nottingham. This is a ongoing position, offering an exciting opportunity for someone...
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Customer Liaison Officer
4 days ago
Nottingham, United Kingdom Daniel Owen Ltd Full timeJob Advert: Resident Liaison Officer Location: Nottingham Job Type: Ongoing - potential for permanent About the Role We are currently seeking a dedicated and professional Resident Liaison Officer with experience in kitchen installation or refurbishment to join our team in Nottingham. This is an ongoing position, offering an exciting opportunity for someone...
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Customer Liaison Officer
3 days ago
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