Student Support and Compliance Officer

Hours: Full Time, 37.5 hours per week, Monday to Friday

09.00 am to 5.30 pm

Responsible to: Head of Data and IT (HoDIT)

Starting Rate £24000 per annum

**1. Role**

**1.1. The student support officer role is key to the provision of high-quality student support at College ensuring that all students’ well-being is maintained.**

**1.2. The student support officer will work closely with the Director of Monitoring and IT and external agencies, monitoring systems and procedures to improve student welfare.**

**2. Functions**

**1. Responsible to the Head of Data and Information Technologies (HoDIT) for**:
**2.1. Maintaining links with external support agencies (Student Loan Company, Higher Education Statistics Agency, Quality Assurance Agency, etc.) and internal support staff (Attendance, Welfare, Data Manager etc.);**

**2.2. Providing clerical and administrative support including c. Registration, Attendance and CoC confirmation or instructions on the SLC system;**

**2.3. Undertaking any other duties within the overall function of the role, commensurate with the grading and level of responsibility of the job;**

**2.4. Undertaking all relevant operational activities of the office including the registration of students, Attendance monitoring, Attendance confirmation, payment reconciliation and all matters relating to student finance;**

**2.5. Working closely with the data management team and prepare, reconcile all external regulatory returns ( HESA, QAA, Person OfS);**

**2.6. Preparing various reports for internal group and committees for monitoring and review purpose;**

**2.7. Collaborating with the college GDPR compliance team to ensure the college data protection compliance and staff GDPR training;**

**2.8. Working towards achieving agreed targets for recruitment, attendance, retention, progression, achievement and other KPIs;**

**2.9. Working to organise, administer and maintain the student and programme records for attendance, registration, enrolment, withdrawal, progression and achievement records.**

**3. Key Tasks**

Responsible to HoDIT for:
**3.1. Functions**

**1.1.1. Fully informing of all initiatives and development undertaken and any issues or concerns regarding the smooth and efficient functioning of his role;**

**1.1.2. Working flexibly within the College’s administrative and student support teams and be responsive to the College’s changing needs;**

**1.1.3. Participating in the appropriate departmental and College staff meeting and all other College review processes.**

**3.2. External agencies and administration support systems**

**1.1.4. To update the College database regarding Attendance, registration, exclusions, admission, and transfer to and from other HEIs;**

**1.1.5. To oversee and update student attendance, registration and change of circumstances through the Student Loan Company;**

**1.1.6. Attend training and seminars organised either by College or external agencies.**

**3.3. Compliance**

**1.1.7. To prepare, reconcile, check and submit regulatory returns to various regulatory agencies (including HESA, QAA, Pearson, OfS), ensuring adherence to rules and regulations stipulated by the regulatory agencies;**

**1.1.8. Team up with the College SMS system development team to render HESA and other regulatory requirements;**

**1.1.9. Perform Data audits relating to GDPR compliance and data quality and ensure system compliance of GDPR and act as DPO (Data Protection Officer) for the College;**

**1.1.10. Collaborate with course coordinator(s), the programme manager, administrators, and other senior managers to facilitate and improve services to students, including registration/records and/or policy implementation;**

**1.1.11. Prepare and/or update operational manuals describing the processes, policies and procedures for the following systems: Admission, Registration and Enrolment;**

**1.1.12. Maintain Programme Registration and Registration with Pearson;**

**1.1.13. Registration, Attendance and CoC confirmation or instructions on the SLC system;**

**1.1.14. Perform management checks and/or reconciliation reports on student records held in various database held by Person, SLC, the College SMS and that appropriate policies, procedures and processes have been followed by the College.**

**3.4. Clerical and administrative support**

**1.1.16. To liaise with external agencies including Student Loan Company, Quality Assurance Agency, Higher Education Statistics Agency, Transport for London, Awarding Body etc. and university partners;**

**1.1.17. To deal with day-to-day activities and operations;**

**1.1.18. To address management of students‘ attendance: running regular attendance reports, texting/telephoning to students regarding absences and meeting with students for support and guidance;**

**1.1.19. To listen to and support identified students who have personal problems that act as barriers to learning and make recommendations for action;**

**1.1.20. To liaise wi