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Medical Administration Receptionist Apprentice
2 weeks ago
**What you will do in your working day**
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Maintaining and monitoring the practice appointment system
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Process personal, telephone and e-requests for appointments
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Answer incoming phone calls, transfer calls or deal with the caller's request appropriately
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Manage patients in the waiting room, ensuring they are correctly booked in, managing wait times and the health of patients flagging any concerns to the relevant line manager or duty doctor
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Signpost patients to the correct service both internal and external
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Initiating contact with and responding to, requests from patients, team members and external agencies
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Read code data on the Practice EMIS system and ensure complete accuracy of all data input
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Dealing with incoming post and deliveries
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Photocopy documentation as required
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Data entry of new and temporary registrations and relevant patient information as required and changes of patient identifiable data in line with Practice protocols
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Input data into the patient’s healthcare records as necessary
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Direct requests for information i.e. SAR, insurance/solicitors letters and DVLA forms to the administrative team
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Manage all queries as necessary in an efficient manner
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Carry out system searches as requested
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Maintain a clean, tidy, effective working area, reception and waiting room areas at all times
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Monitor and maintain the reception area and notice boards
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Support all clinical and Practice/Primary Care Network staff with general tasks as requested
**The training you will be getting**
- One day a month at Telford College
- Regular assessor visits
- Mentor on site
- Gaining a Qulicfcation in Level 3 Business administration
**What to expect at the end of your apprenticeship**
**What to expect before starting**
- **Before starting, we aim to train and upskill individuals with our NOCN accredited courses, these will be once a week, every two weeks, over a three month period. Upon completion of each course, you will receive a certificate. Not only does this look amazing on your CV for employers, but you're able to upskill yourself at zero cost**
**Salary**: £10,296.00 per year
Schedule:
- Monday to Friday
Application question(s):
- Are you currently employed?
- Are you currently in education or training?
- Do you live in Shropshire or Telford & Wrekin?
Work Location: In person
Reference ID: 1000222910
