Service Desk Analyst

1 week ago

Portsmouth, United Kingdom Service Care Solutions - Criminal Justice Full time

Service Care Solutions are looking for a Service Desk Analyst to work in Portsmouth. As part of the IT Service Desk team you will refresh the mobile phone stock for customers, ensuring a high level of customer service whilst keeping records updated and accurate.This is a 3 month role to replace our older mobile phones using our mobile phone management software Intune. You must have a good working knowledge of Intune and Active Directory, also experience with SCCM would be preferred, as well as excellent attentionto detail.
Reporting to the Service Desk Manager, you will work as part of a team
providing support to users. You will provide our customers with support over the
Your priority will be to deliver an exceptional end-to-end service to our
customers. You will receive and handle requests following agreed procedures.

Who is the person?

You need:

- IT Service Desk Experience
- Experience using a Service Desk logging system.
- Active Directory / Windows administration.
- Microsoft Office - intermediate/advanced (M365)
- Windows 10
- Mobile Device Management.
- Have experience of providing an excellent customer experience.
- Have experience of managing relationships with customers, colleagues
and suppliers.
- Consistent, supportive, proactive and flexible in the way you deliver.
- Positive, energetic and take pride in your and our success.
- Responsible and accountable for delivery of your personal tasks and
outcomes.
- A major contributor, who is committed to team success.

Working Time Arrangements:

- Flexible working between 8:00am and 5:00pm
- You will need to attend the office0

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