Service Desk Analyst
1 week ago
JOB ADVERT - Service Desk Analyst Job Title:Service Desk Analyst Location:Portsmouth - Portsdown Hill Security Clearance:SC (or ability to obtain)We are looking for a customer-focused Service Desk Analyst to join our IT Service Management function supporting a secure MOD private cloud environment. This role is ideal for individuals with experience in IT support or service operations who are looking to grow their capabilities within an ITIL 4-aligned setting. Working as part of a dedicated service team, you will provide first-line technical support, ensure incidents and service requests are handled efficiently, and contribute to the continuous improvement of our digital services. Key responsibilities Act as the first point of contact for users, providing high-quality customer support. Log, prioritise and categorise incidents and requests using Jira Service Management. Perform initial investigation and diagnosis, resolving issues where possible. Escalate incidents to resolver groups following defined workflows. Maintain accurate and clear records of all interactions. Use and improve knowledge articles in Confluence. Support major incident communication and coordination. Contribute to service improvement initiatives. Work in alignment with ITIL 4 practices and ISO 20000 processes. What we're looking for ITIL 4 Foundation Experience in an IT support or customer-facing technical role. Working knowledge of ITIL processes (Incident, Request, Service Desk). Experience with Jira Service Management or similar ITSM tooling. Excellent communication and customer-service skills. Strong problem-solving and triage ability. Eligibility and willingness to obtain SC clearance. Desirable MoD, Defence or wider UK Government experience Confluence and Jira familiarity Understanding of continuous improvement This is an excellent opportunity to grow your career within a structured, secure, and modern IT service environment. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.TPBN1_UKTJ
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Service Desk Analyst
1 week ago
Portsmouth, United Kingdom Service Care Solutions - Criminal Justice Full timeService Care Solutions are looking for a Service Desk Analyst to work in Portsmouth. As part of the IT Service Desk team you will refresh the mobile phone stock for customers, ensuring a high level of customer service whilst keeping records updated and accurate.This is a 3 month role to replace our older mobile phones using our mobile phone management...
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Service Desk Analyst
2 weeks ago
Portsmouth, United Kingdom Service Care Solutions - Criminal Justice Full timeService Care Solutions are looking for a Service Desk Analyst to work in Portsmouth. **What is the role?** Reporting to the Service Desk Manager, you will work as part of a team providing first line support to users based at various locations. You will deliver exceptional customer service through the effective logging, investigation and resolution of IT...
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Service Desk Analyst
5 days ago
Portsmouth, United Kingdom Carbon60 Full timeJob DescriptionJOB ADVERT - Service Desk Analyst Job Title: Service Desk Analyst Location: Portsmouth - Portsdown Hill Security Clearance: SC (or ability to obtain)We are looking for a customer-focused Service Desk Analyst to join our IT Service Management function supporting a secure MOD private cloud environment. This role is ideal for individuals with...
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Service Desk Analyst
5 days ago
Portsmouth, United Kingdom Carbon60 Full timeJOB ADVERT - Service Desk Analyst Job Title: Service Desk Analyst Location: Portsmouth - Portsdown Hill Security Clearance: SC (or ability to obtain) We are looking for a customer-focused Service Desk Analyst to join our IT Service Management function supporting a secure MOD private cloud environment. This role is ideal for individuals with experience in IT...
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Service Desk Analyst
3 days ago
Portsmouth, United Kingdom Sopra Steria Full time**Are you a Service Desk Analyst looking for a new challenge?** Due to growth we are currently looking for an experienced Service Desk Analyst, or passionate people who have an understanding of IT looking to break into this area. Working as part of a busy Service Desk Team there is a requirement for an individual to carryout the duties of a Service Desk...
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Service Desk Analyst
5 days ago
Portsmouth, United Kingdom Babcock International Full timeJob Title: Service Desk AnalystLocation: Portsmouth, Hampshire & Hybrid Working ArrangementsCompensation: Competitive Salary + BenefitsRole Type: Full time / PermanentRole ID: SF64813 Be the First Line of Defence in a Fast-Paced Tech Environment At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part...
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Service Desk Analyst
1 week ago
Portsmouth, Portsmouth, United Kingdom Babcock Full timeJob Title: Service Desk AnalystLocation: Portsmouth, Hampshire & Hybrid Working Arrangements Compensation: Competitive Salary + BenefitsRole Type: Full time / Permanent Role ID: SF64813Be the First Line of Defence in a Fast-Paced Tech EnvironmentAt Babcock we're working to create a safe and secure world, together, and if you join us, you can play...
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Service Desk Analyst
1 week ago
Portsmouth, Portsmouth, United Kingdom Babcock International Group Full time £30,000 - £60,000 per yearJob Title: Service Desk AnalystLocation: Portsmouth, Hampshire & Hybrid Working ArrangementsCompensation: Competitive Salary + BenefitsRole Type: Full time / PermanentRole ID: SF64813Be the First Line of Defence in a Fast-Paced Tech EnvironmentAt Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as...
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Service Desk Analyst
1 week ago
Portsmouth, Portsmouth, United Kingdom Babcock Full time £40,000 - £70,000 per yearJob Title: Service Desk AnalystLocation: Portsmouth, Hampshire & Hybrid Working Arrangements Compensation: Competitive Salary + BenefitsRole Type: Full time / Permanent Role ID: SF64813Be the First Line of Defence in a Fast-Paced Tech EnvironmentAt Babcock we're working to create a safe and secure world, together, and if you join us, you can play...
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Service Desk Shift Analyst
7 days ago
Portsmouth, United Kingdom Babcock Full time**Job Title**: Service Desk Shift Analyst **Location**: Lakeside, Portsmouth **Compensation**: £28,500 + Benefits **Role Type**: Full time / Permanent **Role ID**: SF47873 We are seeking an ambitious and hard-working Service Desk Shift Analyst to join our business, working remotely within our Technical Service Desk Team. You'll be supporting and...
