Regional Planning Administrator

1 week ago

Enfield, United Kingdom Volvo Truck and Bus South & East Full time

**Regional Planning Administrator**

**Salary up to £30,000 p.a. - dependent upon your skill set and experience**

**Working Monday to Friday 0800hrs to 1600hrs (1/2 hr unpaid lunch)**

**We can offer you**
- 25 days holiday plus bank holidays raising to 30 days with service
- Contributory Pension scheme
- Training and development opportunities
- Health Care Plan with access to dental insurance
- Extended maternity/paternity and adoption leave
- Referral bonus with our recommend a friend
- Cycle to work scheme
- Many benefits for yourself, family and friends including Theme days out, gym memberships, discounts with High St Retailers, travel, hotel, airport parking plus many more +++++

**Who are you?**

**You will require**:

- Customer service skills with ability to liaise and communicate to customers
- Strong background in administration or customer focused role
- Ability to work either part of a team or on own building a strong rapport with clients and colleagues
- Excellent time management and organisation skills
- Good level of IT
- Strong attention to detail and problem-solving skills
- A proactive, can-do attitude with the ability to work both independently and as part of a team

**What will you be doing**

As a Regional Planning Administrator, you will liaise with our customers first hand, assisting with the planning of maintenance and repairs. Working closely with our Workshop team providing them with relevant and accurate information, ensuring the customers’ expectations are always managed.

**Responsibilities within role**:

- Key customer contact and point of reference
- Working with the workshop management team, ensure workshop scheduling and loading to maximise available capacity and utilisation
- Clarify for the customer and the workshop the basis for the repair - Retail/Warranty/Contract
- Gain customer agreement through selling the benefits of identified repair solutions in a professional manner
- Produce sand explain repair order to customer during planning stage
- Maintain customer contact information in workshop planner, CM and VDA
- Ensure planning and communication that ensure all resources are available in advance of scheduled work (labour and parts).
- Manage bookings for courtesy cars, collection & Plan and manage all truck monitoring cases with customer, relevant dealer and RTM / SDM delivery and waiting. Ensure that all active campaigns are allocated to the repair order
- Manage all contractual and non contractual vehicle alerts and liaise with the customer(s) or dealer(s) accordingly.
- Ensure that all proposed work is correctly specified based on standard IMPACT content and converted to GDS quotes.
- Be able to convert GDS quotes into repair orders
- Ensure that all authorised work is properly coded on the repair order prior to handover to the workshop
- Be able to convert a quotation into a workshop repair order

**Ready for the next move?**
- If you want to make a real impact in your career, the transportation business is where you want to be. We look forward to meeting you.

**Job Types**: Full-time, Permanent

Pay: Up to £30,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Life insurance
- On-site parking
- Referral programme

Schedule:

- Day shift
- Monday to Friday

Application question(s):

- When are you available for calls and interviews
- what are your salary expectations
- are you able to commute daily to site at Mollison Ave, Enfield EN3 7NJ

Work Location: In person

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