Regional IT Engineer

**Regional IT Engineer - Infrastructure - Enfield Base to Cover UK South East**

**£40,000pa + £5,000pa Car Allowance or Company Car Options i.e. Fuel, Electric or Hybrid + Benefits**

**Enfield - London - Home Counties**

**Good, solid technical IT all-rounder required for 3rd Line Technical Support level across Microsoft Windows Server Builds, Server Support & Administration, Windows Desktops and Remote Devices, Laptops, Hand-Hold Devices, iPads, iPhones, Android,Desktop Imaging, O365, Windows 10, Windows 11, Desktop Support Administration, Active Directory and Group Policy.**

**Solid Network expertise also required, Hands on Network Experience of LAN/WAN, Wi-Fi, Wireless Networks, Switches, Routers, Firewalls, Network Security, Cisco, Juniper, Huawei, Nokia etc.**
- Mobile technology support includes devices such as Apple, Android, and Microsoft Platforms.
- Good understanding of Audio / Visual components and supporting technologies.
- Managing IT & Infrastructure Services, IT Systems Support and IT Project Delivery.
- Experience in VIP / Senior Management IT Support, IT Education and IT Training.

**Areas of Travel / Coverage**:

- Enfield Base Location
- London and Home Counties to Cover
- Potential for an occasional trip to the clients Bristol Offices

This UK shipping specialist operate from the dockside to client's businesses and to the home. Their scale of logistics in the UK alone equates to an impressive 4m units per year, and they urgently require a Regional IT Engineer - Infrastructure Servicesto cover the Hampshire area.

As this Regional IT Engineer for Infrastructure Services, you will provide onsite IT Leadership via IT Service and IT Support duties to branch-based customers at various sites in and around the Hampshire area.

In this Technical, Customer Facing, Branch and IT Field role, you will be required to ensure the integrity of branch-based IT Services and work very closely with Customers constantly seeking ways to provide high-levels of IT Service to our customers, bothinternal and external.

**Role Responsibilities**:

- To deliver 3rd Line IT Support Services to client branches.
- The ability to technically understand, appreciate, support, and drive forward our branch-based IT Infrastructure and customer service focused approach (inclusive of your primary branches, but not limited to).
- To standardise our IT branch process and procedure, and to ensure single points of failure are identified and managed appropriately.
- To monitor and manage our branch-based services including service requests, incidents, problems, and changes.
- To be seen as a key branch service advocate in driving our IT efficiency and effectiveness improvement programmes through to resolution.
- Working with our support technicians, specialists, and architects to identify areas in which to improve the service we deliver to our customers.

**Technical Skills / CompetenciesRequired**:

- 3rd Line Technical Support across Microsoft Windows Server Administration
- Windows Desktop Imaging, Desktop Support Administration, O365, Windows 10/11, Active Directory Group Policy
- Hands on Network Experience of LAN/WAN, Wi-Fi, Wireless Networks, Switches, Routers, Firewalls.
- Mobile and Hand-Held Technology support of devices such as Apple, Android, and Microsoft platforms.
- Good understanding of Audio / Visual components and supporting technologies. Managing IT & Infrastructure Services, IT Systems Support and IT Project Delivery.
- Experience in VIP / Senior Management IT Support, IT Education and IT Training.

**Additional, Desirable Technical & Functional Requirements**:

- Microsoft MCP, MCSE (Desktop and Server) qualified.
- Network qualifications such as CompTIA Network + and CCNA.
- ITIL v3 or v4 Qualification to foundation level.
- Ability to mentor others and foster strong working relationships.
- Experience of standard supplier management practices and driving contractual adherence in order to deliver service and value.

**CALL EXPERIS IT TODAY FOR MORE INFORMATION