Personal Assistant to Director

2 weeks ago


Gateshead, United Kingdom First Mortgage Full time

**Role Overview**

At First Mortgage, excellence isn't just an ambition—it's a standard. In 2025 alone, we were honoured with three prestigious industry accolades: _Best Broker for Tech Innovation_, _Best Broker for Customer Service_, and _Best Broker for Protection_. These awards reflect our commitment to innovation, client satisfaction, and comprehensive financial support. As part of our team, you'll be contributing to a legacy of excellence that continues to set benchmarks across the UK mortgage industry.

**Key Responsibilities**

**Executive Support**
- Manage diaries, schedule meetings, and coordinate appointments across internal and external stakeholders
- Prepare agendas, take minutes, and follow up on action items from leadership meetings
- Handle confidential correspondence and documentation with discretion

**Operational Coordination**
- Liaise with internal departments to ensure timely delivery of reports, updates, and project milestones
- Support Directors with client onboarding, compliance documentation, and CRM updates
- Assist with preparation of presentations, reports, and proposals

**Administrative Excellence**
- Organise travel arrangements, accommodation, and itineraries
- Maintain filing systems (digital and physical) and ensure document accuracy
- Monitor inboxes and respond to routine queries on behalf of Directors

**Project & Event Support**
- Assist in planning company events, training sessions, and team offsites
- Track progress on strategic initiatives and provide status updates
- Support recruitment and onboarding processes for senior hires

**Skills & Experience**

**Essential**
- Proven experience as a PA, EA, or similar role supporting senior leadership
- Excellent written and verbal communication skills
- Strong organisational and time-management abilities
- Proficiency in Microsoft Office Suite and CRM systems
- High level of discretion and professionalism

**Desirable**
- Experience in financial services, mortgage advice, or regulated environments
- Familiarity with compliance processes and FCA guidelines
- Project coordination or event planning experience
- Experiencing handling social media platforms

Personal Attributes
- Proactive and solution-oriented mindset
- Calm under pressure and adaptable to changing priorities
- Trustworthy, reliable, and committed to confidentiality
- Collaborative and approachable with a positive attitude

**What We Offer**
- 15-22 hours per week over 4/5 days depending on arrangement
- Competitive base salary of £30,000 - £35,000, pro-rata, depending on experience
- Structured career progression and leadership development
- Supportive, inclusive culture with a focus on wellbeing
- Access to cutting-edge tools and resources
- 23 days of annual leave plus bank holidays (pro-rata)
- 1 day working from home, post-probation
- Access to company healthcare scheme
- Pension contributions

**Job Types**: Part-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Expected hours: 15 - 22 per week

Work Location: Hybrid remote in Gateshead NE11 9SL


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