Patient Pathway Co-ordinator

To work within the Surgical Divisional POD’s (Point of Delivery) to facilitate the smooth running of the patient journey by ensuring that co-ordinated and streamlined administrative processes revolve around the patient and their individual needs.

Provide administrative support to clinical staff within the Surgical POD’S including Consultants, Nurse Specialists and Junior Doctors ensuring effective co-ordination of their diaries etc. This will include cancellation and re-instating of clinics in line with planned and unplanned leave.

Support the clinical team, Service Unit Managers and Patient Access Team in ensuring the specialities are able to deliver safe and effective services whilst also ensuring compliance with contractual access targets e.g the 18 weeks Referral to Treatment target (RTT).

Provide cross cover for other Patient Pathway Co-ordinators to ensure a consistent and effective administration service is maintained at all times.
- Co-ordinate, monitor and initiate appropriate changes within administrative processes along the patient pathway to ensure the patient’s journey is managed efficiently, smoothly and in accordance with targets and agreed timescales.
- Utilise computerised tracking systems to locate case notes and investigation results. Computer systems include:

- Big hand digital system
- Electronic Medical Records
- Electronic Patient Records
- PACS
- Liaise with teams outside of the speciality e.g GPs where appropriate to ensure seamless patient journey.
- Ensure patient information is maintained and updated on the appropriate patient information system.
- Monitor work lists for Choose and Book to monitor workflow and escalate to Operational managers if necessary.
- Monitor patient attendance to appointments and re-arrange/book further appointments as required.
- Book patient’s TCI’S and pre-assessment appointments.

Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.

We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.

From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.

We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress

For full details about this varied and rewarding role, please see attached job description, but some of the responsibilities include
- To attend the relevant statutory/mandatory training applicable to the role in line with Trust requirements
- Maintain personal development through annual performance review and personal development plan with line manager.
- To attend training as required to maintain and develop skills to meet the requirements of the role.
- Inputting of data onto Trust systems e.g. PAS and ensuring that data remains up to date and in good order.
- To access computer systems to extract patient and statistical information.
- To ensure that efficient office and filing systems are maintained (both manual and electronic) so that information is kept up to date, appropriately indexed and accessible.
- To input as required to local policies and procedures and to ensure that work is carried out in line with standard operating procedures and best practice, referring to the Medical Personal Assistants or Administration Manager for advice and guidance if required.
- Communicate at an appropriate level with a varied range of staff and service users.
- Demonstrate high levels of patient care and be an ambassador for patient care within the Trust.
- Act as the communication hub for the clinical team.
- Be responsible for dealing with and recording all concern/complaints coming into the department, both on the telephone and in writing, escalating as appropriate.