The Net Project Co-ordinator

**JOB DESCRIPTION**

**Post**:The NetProject Co-ordinator

**Hours**:20 hours per week

**Responsible to**:Services Manager

**Location**:Based at CHEC, 31/32 High Street, Madeley, Telford, TF7 5AR

**Employer**:Stay

**Purpose of Job**
- Lead and motivate the team involved in delivering The Net service, in order to provide a support and well being service to people in the Telford area.
- To communicate and co-ordinate the projects activities to achieve the best utilisation of resources and outcomes for the clients.
- To ensure that the clients are involved in the development design and activities of the project.
- To gather, monitor and log feedback on the service.

**About The Net**

The partnership which delivers The Net, consists of:

- Stay as the lead agency, a local provider of housing and support.
- Citizens Advice, which delivers financial advice.
- Telford MIND which offers mental health support

The difference we make to individuals:

- Improve individual’s health and wellbeing
- Support individuals through crisis
- Support individuals to become more active and involved in their communities: reducing isolation and increasing self-esteem and confidence
- Access support that they need to help improve their quality of life
- Make a difference to their community e.g. through peer mentoring and becoming active citizens

**Principal Responsibilities**
- Have responsibility for the day to day management of The Net service.
- To provide quarterly and year-ending statistical reports on all activities.
- To attend regular meetings to report on developments in the service.
- To ensure that all documentation and team procedures are kept up to date.
- Contribute to achieving service outcomes, targets and service excellence as required by Stay’s contractual obligations and Stay’s policies and procedures.
- Create and maintain good relationships with clients and external agencies.
- Lead on the project consultancy process from the referral stage throughout therapy and beyond.
- To organise and facilitate the client group sessions.
- To embed a culture of service user involvement in shaping the project and continuously improving the service.
- To complete managerial and caseload supervisions with the Intensive Support Workers.
- To carry out annual appraisals with staff.

**Collective Tasks**
- Develop and maintain effective working relationships with specialists and agencies or individual services relevant to the clients’ needs.
- Promote and represent Stay/Telford Mind and Citizens Advice Telford and the Wrekin at relevant forums and meetings.
- Work to the lone-worker guidelines.
- Work actively to implement the ethos of Stay, Telford Mind and Citizens Advice Telford and the Wrekin.
- Aid, support and respect clients in the decisions they make.
- Work, where possible, to alleviate feelings of prejudice and stigma experienced by homeless or marginalised groups.
- Have a duty to take care of your own health and safety and that of others who may be affected by your actions at work. You must co-operate with Stay and colleagues to help everyone meet their legal requirements.
- Contribute to the building of a staff culture where every person feels empowered and valued.
- Work the hours as directed on the staffing rota and to respond to the needs of the clients at other times if required in an emergency.
- Attend the annual staff conference.

**How we do things - Staff Expectations**
- Demonstrate a great positive attitude.
- Show consistent integrity, trust and fairness and embrace equality and diversity.
- Deliver time after time to a consistent standard of service in line with Stay’s policies and procedures.
- Make a difference to clients through support which every day impacts on their lives for the better.
- Use good judgement and initiative to find solutions.
- Commit to learning and being the best through continual learning and development.
- Continuously review own working practices in line with service user feedback and current best practice.
- Review and evaluate own performance to identify strengths and areas for development. To identify own learning/development needs and opportunities by attending and contributing to regular support, supervision and appraisal sessions.
- Undertake development and training opportunities and have responsibility for obtaining maximum benefit through review, reflection and practice.
- Work as part of a team including input into continuous improvement initiatives.

**Job Types**: Part-time, Fixed term contract
Contract length: 15 months

**Salary**: £12.00 per hour

Expected hours: 20 per week

**Benefits**:

- Company pension
- On-site parking
- Sick pay

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: In person