Hmrc - People Analytics & Insights Officer

**Details**:
**Reference number**:

- 402731

**Salary**:

- £36,320 - £39,234
- A Civil Service Pension with an employer contribution of 28.97%

GBP

**Job grade**:

- Higher Executive Officer

**Contract type**:

- Permanent

**Business area**:

- HMRC - CPO - People, Analytics and Insight

**Type of role**:

- Analytical
Social Research
Statistics

**Working pattern**:

- Flexible working, Full-time, Job share, Part-time

**Number of jobs available**:

- 4

**Contents**:

- Location
- About the job
- Benefits
- Things you need to know

**Location**:

- Liverpool, Manchester, Newcastle-upon-Tyne, Nottingham

**About the job**:
**Job summary**:
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

Are you passionate about utilising data to drive meaningful change and influence decision-making within an organisation? Do you have a keen eye for detail and a talent for storytelling with data? Would you relish the opportunity to work on high profile projects that impact on creating a great place to work for all our colleagues?

HMRC is a significant employer with 65,000 staff, hence people analytics plays an important part in driving change and shaping the future of the workforce. The People Analytics and Insight (PAI) team was formed specifically to bring a different way of operating to HR, to facilitate a data and evidence driven approach, leading to improved decision making and outcomes.

The PAI team mission is ‘To positively influence the engagement and effectiveness of our colleagues, by empowering HMRC to unlock the value of people information & insight, via our expert products & services’.

**Job description**:

- This is an exciting time to join the team, working alongside a talented group of professionals focused on delivering actionable insights on high-profile themes that impact the HMRC workforce.

The role sits in the Customer Delivery team within PAI. This team is responsible for carrying out both quantitative and qualitative analysis and insight on HMRC people data. As a People Analytics & Insights Officer you will lead the exploration of a range of sophisticated data sources using a variety of analytical tools and techniques.

**Key Responsibilities**
- Support the project lead to understand user and business needs, and design analytical solutions
- Take personal responsibility for delivering a variety of research and analytical projects to an agreed schedule, ensuring business needs are met.
- Synthesise data from a wide range of sources, using storytelling techniques to present a coherent narrative which drives action within our business groups.
- Work in an agile way to define, build and deliver analytical projects.
- Validation and interpretation of data to ensure the data is fit for purpose, and any data quality issues are raised and resolved.
- Create informative and visually appealing outputs to communicate data-driven insights to stakeholders.
- Effectively communicate data findings and insights to both technical and non-technical stakeholders, ensuring a clear understanding of the implications to the business.
- Collaborate effectively on projects within diverse and multidisciplinary teams, fostering an innovative environment to achieve shared goals

**Person specification**:
You will have real passion for analysis, a proactive approach and be able to deliver analytical products to maximise impact. You will be patient, level-headed and able to deliver at pace. You take the initiative and work independently when required. You will have the skills to identify and predict patterns of behaviour to understand emerging trends.

**Essential Criteria**:
Experience delivering data analysis projects including data preparation and use of statistical techniques.
Proficient in statistical software packages such as R Studio/SPSS, and strong Excel skills.
Experience of interpretation and presentation of data using effective written and verbal communication skills.
Familiarity with data storytelling principles to develop a coherent and engaging narrative from a range of data sources.
Strong attention to detail to ensure data quality assurance and data analysis validation.

Formal Qualification required:

- Undergraduate degree, at a minimum of 2:2, with sufficient data and analytical methods training (comprising around one third of modules taken in the course).

OR

**Qualifications**:

- Undergraduate degree, at a minimum of 2:2, with sufficient data and analytical methods training (comprising around one third of modules taken in the course).

OR

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Communicating and Influencing
- Delivering at Pace
- Making Effective Decisions

**Technica