Customer Service Representative

7 days ago

Coventry, United Kingdom TSYS MANAGED SERVICES EMEA LTD Full time

We have an amazing opportunity for vibrant, hardworking individuals to join our team in Binley Business Park, Coventry, providing excellent customer service to customers of a well-known building society. We pride ourselves on being an efficient, knowledgeable, and friendly team of individuals from a range of backgrounds with a wealth of experiences.

The role is **full-time 40hrs/week** by **rota**, meeting the needs of all kinds of customers. Business operates between 8am and 8pm, Monday through Sunday, so we can be there for every customer, when they need us. Your shifts might be 8am-4:30pm, 11:30am-8pm, or anywhere in between, set out on a rota well in advance. You will even get extra pay for your time through our unsociable hours allowance, as laid out in our benefits below

**Are you ready for a new challenge?**

A day in this role would see you:

- Answering customer queries
- Managing accounts for customers such as balance transfers, setting up direct debits, and credit limit alterations
- Providing excellent customer services at all times while building and maintaining a professional relationship with customers
- Processing card payments
- Investigations into recurring issues
- Working with other internal teams to provide a streamlined experience for customers
- Customer service experience (face to face or telephone)
- An understanding of credit cards
- Excellent communication and listening skills
- IT skills
- Good level of spoken and written English
- An ability to work as part of a team
- Good telephone manner
- An ability to work under pressure and manage stress
- Customer focused and results-orientated

In return for your hard work, our benefits:

- Unsociable hours allowance - an additional £1.50 per hour for any shift or part-shift worked between 7am-8am or 5pm-8pm Mon-Fri and any weekend shifts
- Life Insurance - x1 Salary (Can be increased to x4 at additional cost)
- Full Training provided
- MediCash Health Care Plan
- Pension (Employee 5% - Company 3% contributions)
- 26 Days Annual Leave + Bank Holidays (Rising to 30 days with continuous service)
- Option to buy additional leave
- Enhanced Sick Pay - 13 Weeks full pay after 12 months service chance for this to increase based on length of service with us
- Cycle to work scheme
- Maternity & Adoption Pay - (12 Weeks Full Pay - after 26 weeks in employment)
- Paternity Leave (2 Weeks Full Pay - After 26 weeks in employment)
- Shared Parental Leave - (12 Weeks Full Pay - after 26 weeks in employment)
- Bereavement Leave - (5 Days Leave at Full Pay)
- Dependent Leave - (2 Days at Full Pay)
- Free onsite parking with 24/7 security
- Subsidized Canteen (with great breakfast)

If you feel like you could meet the challenge, where no day is the same, and where optimism and individuality shine through, click **APPLY** today We'd love to have you on board.
- TSYS Managed Services (TMS) offer financial solutions in the form of customer service, through our outsource contact centres on behalf of Banking and Building Societies in the UK and Europe such as Nationwide, Virgin Money, Metro Bank and many more. We are part of a larger worldwide organisation called Global Payments who operate in over 80 countries worldwide offering payment solutions. TSYS Managed Services is an equal opportunities employer._

**Salary**: £9.50 per hour

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift

Work Location: One location

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