Customer Service Representative
2 weeks ago
**Overview**
In this role, you will provide exceptional service to new and existing Bennetts customers by resolving queries, providing quotes and being an ambassador for our brand, through engaging and memorable experiences.
We provide a comprehensive suite of technologies to enable remote working and in-office capability.
You will provide the service and experiences that our business and brand reputation is built on. You will share our customer’s passion for biking, as they power our business.
As our Customer Service Representative, you will ensure that every one of our customers receives the highest possible level of service every time. By demonstrating ownership, passion, and knowledge.
**Responsibilities**
- Handling inbound contacts from customers via telephone, online forms and webchat, whilst having engaging interactions and demonstrating exceptional customer service.
- Provide accurate information about products and services
- Providing quotes and creating policies whilst meeting the needs of our customers.
- Amending existing policies.
- Retaining customers at renewal
- Excellent phone etiquette and communication skills
- Ability to analyse customer needs and provide suitable solutions
- Strong multitasking abilities
- Able to demonstrate resilience
**About the Company**
Bennetts is the UK’s number 1 Bike Insurer. We pride ourselves on being different, innovative and ambitious.
**Why work for us?**
Working with us means joining a team that truly values authenticity and inclusivity. We believe that when people can be their true selves, they bring their best ideas and energy to the table. Here, you’ll find a supportive environment where diversity is celebrated, and everyone’s unique perspectives are not only welcomed but essential to our success. Together, we create a workplace where you can thrive both personally and professionally.
**Job Types**: Full-time, Permanent
Pay: £22,400.00-£24,400.00 per year
Additional pay:
- Performance bonus
**Benefits**:
- Additional leave
- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Free flu jabs
- Free parking
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
- Work from home
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
**Location**:
- Coventry (required)
Work Location: In person
Application deadline: 23/10/2024
Reference ID: bennetts01
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