Customer Service and Claims Administrator

2 weeks ago

Liverpool, United Kingdom Raewyn Consultancy Full time

**We are currently recruiting for an experienced Customer Service and Claims Administrator to join our client based in Liverpool City Centre. The role is working for an award-winning company who are the largest provider of their service in the UK. They are recognised as a five-star provider by their community and are rated as excellent on Trustpilot. The company also highly values their employee’s wellbeing and career journey offering great benefits and stability.**

**Working Monday to Friday 8.45am - 5.00pm with a salary of £21,000. Your first 6 months will be office based in Liverpool city centre while you complete full training. After successful completion of your probation period you can be home based for 3 days a week and in the office for 2 days per week.**

**Please note: to be considered for this role you must be able to successfully pass a DBS check.**

**About the role**:

- Process valid scanned and manual claims through use of computerised system in a timely and accurate manner
- Respond to/process electronic communications from policyholders
- Liaise with practitioners where applicable to validate receipts and claims
- Check validity of claims relating to policyholders, partners or dependants by checking claims against information on the computerised system and making correct payments
- Handle notification calls
- Send out correspondence, and appropriate forms to next of kin, in respect of policy holders and, once returned, validate and process claims
- Ensure follow-up reminders are processed
- Assist with written responses to complaints
- Update any changes to policyholder details and generate updated schedules
- Ensure the adherence to regulatory and compliance issues

**To be considered for this role you will have**:

- Claims administrative experience
- Administrative experience in a fast-paced environment
- Experience of resolving customer queries to the highest standards
- Proficient Excel user
- Able to successfully pass a DBS check

**Your past job title may have been**:

- Claims Administrator
- Administrator
- Excel Administrator
- Data Administrator
- Policy Administrator

**Benefits**:

- 25 days holiday plus bank holidays (increasing with service)
- Excellent pension
- Fantastic wellbeing package
- 3 days per week working from home
- Monday to Friday 8.45am - 5.00pm

**To Apply**:
If you’re a committed and experienced Administrator looking to work for a stable company where you can create a career, we would love to hear from you, please send your CV.

**Salary**: £21,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Private medical insurance
- Wellness programme
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- Telephone Customer Service: 3 years (required)

Work Location: Hybrid remote in Liverpool, L2 0NA

Reference ID: LH19485

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