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Customer Service Claims Handler
2 weeks ago
Role Customer Service Claims Handler Location: Liverpool Salary: GBP25,877 starting salary, plus an up to GBP1,500 performance‑related annual bonus, paid quarterly once established within your role Working hours: 37.5 hours per week, 7.5 hours per day. Monday to Friday rotating shifts between 8:00am to 6:00pm, plus 1 in 5 Saturdays About The Role In the role of Customer Service Claims Handler, you will effectively manage a portfolio of motor claims encompassing accident damage from infancy through to settlement. You will work as part of a team to proactively deliver outstanding service and create a positive customer journey. What You Will Be Doing To work as a team to proactively manage a portfolio of customer repair claims through to settlement To ensure that complete and thorough indemnity investigations are carried out on all claims Work closely with suppliers to fulfil customers needs during their claims journey Utilising our in‑house engineers to assess whether the damage sustained is a repairable prospect Accurate payment to our customers and their representatives regarding claims settlement Demonstrate effective communication skills whilst engaging with our customers through various channels Data integrity is key when keeping a record of all activity undertaken throughout the life of the customers claim In first party claims our purpose is to help our customers when they need us the most with speed, ease and understanding. Listen to understand and help our customers focusing on what matters the most to them Role model a quality comes first mindset at all times Take full ownership of a customer query only hand‑off when its an exception Utilise support from others and tools available when needed Focus on solutions for the customer ensuring you take the right route, not always the easy one Remove barriers wherever possible in the customers journey to improve overall satisfaction Factor in the commercials when resolving the customers claim What We Are Looking For Relevant experience in a claims environment or a role within a customer service environment Ability to work in a culture of openness, trust and respect Working as a team is essential Attention to detail Demonstrate great customer service skills Remain professional and resilient when handling customer complaints Motivated self‑starter who is confident and a persuasive communicator PC literate with excellent administration and processing skills Endorse and drive the company values and behaviours Benefits 35 days holiday (including bank holidays) with additional buy/sell options 24/7 mental health support and free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work‑life balance and individual needs Recognition awards, social events and more Our Commitment To Our Colleagues Mindful Employer Disability Confident Level 1 and 2 Menopause Friendly accredited Armed Forces Covenant signatory Great Places to Work 2024/25 Best Place to Work for Development Best Place to Work for Women Seniority level Entry level Employment type Full‑time #J-18808-Ljbffr
