Referral Administrator

We have an exciting opportunity to join the high performing NHS Re ferral Management Service (RMS).
We are looking to fill two posts, one full time (37.5 hours) and one part time (30 hours) position.
The RMS is re sponsible for offering choice of hospital to patients to enable them to be seen in the most appropriate setting for their care. The service manages in excess of 130,000 re ferrals per year from 50 GP practices in Cornwall.
As a Re ferral Administrator you will be working within a large team to be the main point of contact for patients, their carers and staff from NHS and independent hospitals. The work will involve incoming and outgoing calls from patients and NHS providers, processing patient re ferrals over a wide range of specialities commissioned by the Cornwall and Isles of Scilly Integrated Care Board including dental and termination of pregnancy re ferrals.
What we can offer you in re turn
Hybrid working, 50/50 on site and at home split (after initial training period)
Work within a supportive and enjoyable team environment.
Competitive annual leave allowance, starting at 27 days plus bank holidays, increasing to 29 and 33 days at 5 and 10 years.
Access to excellent career and personal development opportunities within the NHS
Access to discounts at many leading re tailers through NHS workers schemes.
Referral administrators are responsible for analysing patient referral letters and performing an administrative check to ensure each referral meets the required criteria. The role involves using different databases & IT systems simultaneously, including the national e-Referrals system to select the most appropriate service for each patient.
Taking incoming calls from patients and service providers.
NHS Cornwall and Isles of Scilly Integrated Care Board (ICB) is a statutory NHS organisation responsible for developing a plan for meeting the health needs of our communities, managing the NHS budget, and arranging for the provision of joined up health services which improve the lives of people who live and work in Cornwall and the Isles of Scilly.
By collaborating as an integrated care system (ICS) our health and care organisations can tackle complex challenges, including:
improving the health of children and young people
supporting people to stay well and independent
acting sooner to help those with preventable conditions
supporting those with long-term conditions or mental health issues
caring for those with multiple needs as populations age
getting the best from collective resources so people get care as quickly as possible.
You can look forward to excellent benefits including discounts in store and online, optional pension and life assurance, flexible working options, salary sacrifice vehicles and cycles and much more.
The post holder will need to be flexible and adaptable to the changes affecting the service. Currently, the post holder is responsible for:
Processing referrals from GP practices and dental practices
Processing referrals for the pregnancy advisory service (termination of pregnancy)
Helping to support the reduction of waiting lists by transferring patients from one provider to another
Supporting the local trust, other providers and other departments within the organisation with administrative based work.
It is anticipated that further services will be managed through the department and a flexible approach is therefore essential.
**The key aspects of the role include**:
Using provided reference material, carry out an admin triage of referrals to ensure key information is included
Using reference materials provided to identify suitable services in order for the patient to be treated in the most appropriate setting
Being polite, professional and empathetic when speaking to callers on the telephone
Recording referral information accurately on a bespoke database
Using initiative to be able to problem solve and answer queries as they arise
Providing clinical and logístical information on choice of services and hospitals to patients and GP practices
Meeting departmental targets relating to the number of referrals processed and the accuracy of the work completed
Acting as the first point of contact for any e-Referral Service (e-RS) enquiries/support
Proposing and supporting changes within the RMS
Taking responsibility to ensure own knowledge is up to date
Updating, managing and retrieving patient information daily on the following information systems:
Patient Administration System (PAS)
Access database system used by RMS
e-RS (GP referral booking system)
any other appropriate data base
The post holder will utilise the NHS e-RS to receive and triage referrals for patients. This triage will include an administrative check and identifying the clinical reason for referral to ensure the patient is booked into an appropriate service. The post holder will therefore need to be able to utilise and organise a wide range of reference information to enable them to quickly identify which services are ap