Senior Strategic Designer

2 weeks ago


Edinburgh, United Kingdom Lorien Full time

An exciting opportunity for an experienced Senior Strategic Designer to work for a large Public Sector organisation in Edinburgh. You will focus on understanding the client journey and the internal processes of an existing service. This helps to understand where pain points and errors exist and where improvements could be made to improve the client experience

Essential skills:

- Experience in a digital service design setting, designing and delivering a wide range of service design activities including: support team members to understand the value of design, negotiating design briefs and service developments, leading service design activates, and delivering service outcomes based on user, staff and organisational needs.
- Ability to communicate design approaches and insights effectively in such a way as to stimulate conversation and collaboration
- Knowledge of other user centred design practices and experience of collaborating with them for service delivery.
- Ability to understand how design can be used to influence strategic development and the importance of a user-centred approach to defining long-term plans and outcomes.
- Experience in managing user experience evaluations of systems, products or services, to assure that the systems in use continue to meet organisational and user needs.
- Experience in producing insights to support strategy development and leadership level


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