Customer Supply Team Leader

1 week ago

Enfield, United Kingdom Beavertown Brewery Full time

**ROLE OVERVIEW**

We are looking for a Customer Supply Team Leader to join the Customer Supply Team.
- This role will support with delivering clear improvement plans with key accounts that target improvements in service, cost and sustainability.
- You will track, monitor, and communicate service ensuring a front of focus is placed on service excellence internally and externally. You will also lead the team in liaising with the Finance team regarding debtors, invoice queries/payments.
- You will be responsible for accuracy of inventory levels; point person for all stock queries - and communicate to relevant key stakeholders internally and externally.

**DUTIES & RESPONSIBILITIES**
- Support with delivering clear improvement plans with key accounts that target improvements in service, cost and sustainability
- Track, monitor and communicate service ensuring a front of focus is placed on service excellence internally and externally
- Lead the team in liaising with the Finance team regarding debtors, invoice queries/payments
- To capture and manage all customer orders and ensure they are acknowledged, processed, and booked within deadline
- Ensure accurate and timely reporting and data entry into SAP
- Preparing UK and export orders, including supporting with shipping and customs documents
- Responsible for accuracy of inventory levels; point person for all stock queries - and communicate to relevant key stakeholders internally and externally
- Maintain clear, timely communication with customers - Developing close working relationships with customer order placement teams (head office or depot) to maintain world class service standards
- Providing data/support to sales team as needed with onboarding of new customers
- Processing all credit notes and returns
- Filing all signed invoices in a timely manner
- Liaise with transport companies to arrange collection, communicate delays, and manage accordingly.
- Report issues, and inefficiencies of importers and their hauliers and make suggestions for improvement.
- Support with processing of marketing materials to support brand development
- Any other duties as required by management for the smooth and efficient operation of the department.

**SKILLS & EXPERIENCE REQUIRED**
- Good management skills
- Exemplary organisational skills
- Strong sense of urgency
- Solid communication and people skills
- Solid time management skills
- Ability to multitask
- Ability to work independently and within a team to accomplish goals
- Previous administrative experience
- Proficient with Microsoft Office

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