Warehouse Team Leader

**Job Title**:Warehouse Team Leader - Enfield

**Reporting to**:Depot Manager

**Contract Type**: Permanent, Full-time

**Salary**: £29,000 - £31,000 per annum

**Location**:Enfield - North London

**Hours of Work**:37.5 hours per week, Shift basis - 5 days out of 7. Any 7.5 hrs between 0700 and 1900

**About The Felix Project**
The Felix Project is London’s largest food redistribution charity. Started in 2016, its vision is a London where good food is never wasted, and no one goes hungry. In 2024 our workforce of over 200 staff and 13,000 volunteers collected and distributed the equivalent of 38 million meals to Londoners in need. This is done through a network of 1,200 community organisations and schools who are working on the frontline to feed people who are experiencing hunger and cannot afford to regularly buy the food they need. The Felix Project works with hundreds of suppliers from across the food industry, including supermarkets, wholesalers, farms and restaurants to rescue high quality surplus food, that cannot be sold and would otherwise go to waste.

In London, one in four working families regularly struggle to afford to feed their children, equating to an estimated 325,000 families across the capital. The cost of food has increased by 30% in the past three years and one in eight working families have less than £3 a day for food, after paying their bills. About 20% of working families have been forced to access a food support service for the first time during 2024 due to the rising cost of living.

Our work has never been more needed, and demand continues to grow. We are building our expertise and impact in response. The Felix Project now operates from four main depots in North, South, East, and West London, with ‘point-to-point’ projects in Central London and Canary Wharf. Felix’s Kitchen in our East London depot produces up to 5,000 meals per day from surplus food. Felix’s Multibank in West London distributes non-food items to those who need it most. As part of the charity’s involvement with The Coronation Food Project, we are launching an innovative food processing lab - The Felix Food Factory.

**Duties and Accountabilities**:

- Managing a team of staff and volunteers to run a warehouse of chilled and ambient food
- Customer relations management of the community organisations we work with
- Proper use of our Warehouse Management System
- Physically moving stock around on warehouse on a pallet truck or by hand
- Ensuring the warehouse is clean, safe and efficiently run
- Daily briefings of staff and volunteers of the days priorities and what to be aware of
- Carry out regular stock counts of food we are storing
- Appropriately handle product recalls
- Day to day problem solving
- Covering Goods In, Warehouse Management Duties and Goods Out and general procedures
- Responsible for yourself and your team’s adherence to Health and Safety regulations
- Route Planning
- Training staff and volunteers

The role is primarily located at our Enfield Depot, North London. You may be asked to occasionally work in one of our other Depots as part of your duties.

**Person Specification**

To help us with our depot operations at we are seeking a Team Leader with exceptional organisation skills, excellent people skills, attention to detail and a positive ‘can do’ attitude’. Ideally, you will have a background in warehousing or other operational roles, however, we are willing to train people who are passionate about our cause, have an excellent work ethic, and have strong customer service skills.

**Essential Criteria**:

- Passion for learning and improving processes as a leader and as part of a team
- Positive attitude for finding work for yourself and your team
- Attention to detail
- Committed to reducing food waste and fighting food poverty
- Proactive attitude to understanding a problem
- Flexibility and a team player
- Observant at foreseeing issues and confident at communicating appropriately to others
- Passionate about delivering a high-quality service to the customer and in-the-moment problem solving

**Desirable Criteria**:

- Knowledge of warehousing best practices in the food sector
- Has good I.T skills including Microsoft Office and basic databases
- Excellent communication skills
- Good at prioritising own and others work.
- Able to create a plan
- Experience working to deadlines and under pressure
- Experience working with neurodiverse people
- Has used a customer relations management tool before
- Confidence to drive one of our vans
- Full UK Driving Licence (with no more than 6 points) held for at least 1 year and over the age of 21 for insurance purposes 21 for insurance purposes
- Experience using a forklift

**What you’ll get in return**

You will be working in an upbeat, innovative charity with strong vision, ambition and a fantastic culture and leadership team. The salary is £29,000 per annum to £31,000 per annum depending on experience, with 25 days annual leave plus bank holidays. Y