Team Leader

Job Title**:Team Leader/Volunteer Lead**

Responsible To**:Depot Manager**

Contract Type**:Permanent, Full-Time £27-29k**

Location**:Enfield**

Hours of work**:37.5 hours per week, Shift basis - 5 days out of 6. Any 7.5h between 07:30 and19:00. Occasionally we will operate on Sundays.**

**The Felix Project**

The Felix Project is London's biggest food redistribution charity and the largest end-to-end food redistribution charity in Europe.

Our vision is a London where no one goes hungry and good food is never wasted.

We rescue surplus food from businesses, supermarkets, restaurants and farms. This food is nutritious, in-date, and safe and includes a high proportion of fresh vegetables, fruit, meat and fish. If we did not rescue this food, it would be at risk of going to waste. Instead, we deliver it free of charge to London charities, schools, food banks, food hubs and other organisations serving people in need. Our food is a vital lifeline for children and families, people on low incomes, people who have lost their jobs, the homeless, refugees, domestic abuse survivors, the elderly and keyworkers.

We are a very ambitious and dynamic young charity and we haven’t stopped growing since we were founded in 2016 in memory of Felix Byam Shaw, by his father, entrepreneur Justin Byam Shaw. We recently ran a very high-profile media campaign with the Evening Standard and Independent, raising £10million to feed London. We have celebrity endorsement from Reece James, Phoebe Waller-Bridge and Jack Whitehall, Steven Fry, James May and many others.

Last year we delivered enough food for 30 million meals to help people in need. Because nearly all the food we receive is donated by the food industry and volunteers, every £1 of expenditure redistributes £10 worth of food.

**Duties and Accountabilities**
- Managing a team of staff and volunteers to run a warehouse of chilled and ambient food
- Customer relations management of the community organisations we work with
- Proper use of our Warehouse Management System
- Physically moving stock around the warehouse on a pallet truck or by hand
- Ensuring the warehouse is clean, safe, and efficiently run
- Daily briefings to staff and volunteers of the days priorities and what to be aware of
- Carry out regular stock counts of the food we are storing
- Appropriately handle product recalls
- Day to day problem solving
- Covering Goods In, Warehouse Management Duties and Goods Out procedures
- Responsible for yourself and your team’s adherence to health and safety regulations
- Alongside other Volunteer and Depot Managers, develop and deliver volunteer recruitment campaigns
- Deliver volunteer inductions and training
- Handling individual volunteer queries and issues
- Liaise with external organisations to recruit volunteers, and network with local volunteer centres
- Proactively fill empty volunteer slots
- Local lead for employability schemes
- Acting as a local ambassador for The Felix Project
- This role is primarily located at our Enfield, North London. You may be asked to occasionally work in one of our other locations as part of your duties.

**Person Specification**

To help us with our depot operations at we are seeking a Volunteer/Depot Team Leader with exceptional organisation skills, excellent people skills, attention to detail and a positive ‘can do’ attitude’. Ideally, you will have a background in warehousing or other operational roles, however, we are willing to train people who are passionate about our cause, have an excellent work ethic, and have strong customer service skills.

Volunteers play a central role in every aspect of The Felix Project’s work, and we work hard to build a happy and positive environment for all our volunteers.You will be accountable for recruiting and inducting new volunteers to the operations you are responsible for, and with supporting teams to create a highly positive volunteering experience and implement a quality volunteer journey. The ability to manage data and analyse and report on volunteering metrics is also a key requirement of this role.

**Essential Criteria**
- Strong interpersonal, networking and facilitation skills
- Excellent communication skills
- Passion for learning and improving processes as a leader and as part of a team
- Positive attitude for finding work for yourself and your team
- Attention to detail
- Has good I.T. skills including Microsoft office and basic databases
- Committed to reducing food waste and fighting food poverty
- Proactive attitude to understanding a problem
- Proven track record in improving and embedding processes and procedures
- Flexibility and a team player
- Observant at foreseeing issues and confident at communicating appropriately to others
- Passionate about delivering a high quality service to the customer and is interested in learning the process involved in this
- To have a positive attitude to continual improvement and in-the-moment problem solving
- Ability to wor