Welcome Desk Assistant

7 days ago


Macclesfield, United Kingdom LaplandUK Full time

**Welcome Desk Host (Woodland Check-In Assistant) - Macclesfield - £12.25ph**

**About LaplandUK**

LaplandUK is an **award-winning immersive Christmas experience** that has been brought to life with Hollywood set designers and West End theatre professionals.

Each season, the event sells out within hours and welcomes **hundreds of thousands of guests**, including celebrities and members of the Royal Family. Families journey through a **4.5-hour theatrical world** of storytelling, character interaction, and festive wonder, creating truly **unforgettable memories**.

**The Role: Welcome Desk Host (Woodland Check-In Assistant)**

As a member of our Woodland Check-In team, you’ll be the first friendly face our guests meet — setting the tone for the magical journey ahead. Your warm welcome and attention to detail will help ensure each family’s experience begins with ease, excitement, and festive cheer.

**You will**:

- Create a memorable first impression by welcoming guests with warmth and enthusiasm
- Use our guest system to check visitors in efficiently and share important information about their visit
- Assist late arrivals to ensure they can re-join their tour with mínimal disruption
- Deliver world-class service, resolving any guest queries or concerns with professionalism and a festive spirit

**What We’re Looking For**:

- Friendly, confident, and guest-focused individuals who thrive in a people-facing role
- Comfortable working both indoors and outdoors in all weather conditions
- Physically able to stand for extended periods and carry out light physical tasks
- Energetic and adaptable, happy to work in a fast-paced, high-energy environment

**Key Dates**
- **Paid training**: Oct 25 - Nov 25
- **Open to the public**: 11th Nov 25 - 24th Dec 25

**Pay & Benefits**
- **£12.25 per hour**, plus holiday pay
- Free hot meal each day, plus free tea, coffee and soft drinks
- 20% staff discount in LaplandUK retail shops
- Free on-site parking
- **Free shuttle service from Macclesfield Train Station**

**Additional Details**
- **Contract length**:9 weeks
- Must be aged **18+** by 24th October 2025
- **Work location**:On site at Capesthorne Hall, Congleton Road, Siddington, Macclesfield, SK11 9JY

**Job Types**: Full-time, Part-time, Temporary, Fixed term contract, Zero hours contract
Contract length: 9 weeks

Pay: £12.25 per hour

**Benefits**:

- Canteen
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Shuttle service provided

Ability to commute/relocate:

- Macclesfield SK11 9JY: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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