Head of Freight Customer Services

2 weeks ago

Remote, United Kingdom P&O Ferries Full time

Here at P&O Ferries we continue to grow and have a newly created Head of Freight Customer Services Sales which we are looking to recruit.

This is a key position within P&O Freight business as we continue to create, strengthen, and grow our brand image. In this role as Head of Freight Customer Service you will be responsible for leading the teams and providing them with direction and support. This support may take on the role of mentor, helping to develop the team through close support, personal development, and training.

You will play an integral role in developing successful strategies for the Freight Customer Service Departments, setting their targets and establishing measurable guides to monitor the departments success:
**Location - home based/remote with travel to Dover as and when required**

**Duties & Responsibilities**:

- Direct and manage all activities relating to the delivery of effective customer service.
- Strategic relationship with the capacity management function to maximise contribution on vessels.
- Consult with other department heads across the organisation.
- Implement and maintain effective methods for gathering customer satisfaction data.
- Develop plans and targets for the customer service team.
- Delegate tasks to team leaders to ensure the smooth running of the department

**Key skills and experience**:

- Responsible for organising an entire department providing focus and drive to deliver exemplary customer services to clients and customers.
- Strong leadership skills
- Excellent Interpersonal skills
- Highly analytical

At P&O Ferries we want you to be you. Not only will that make us stronger but will allow us to bring authenticity to everything we do. We know our customers come from all walks of life and so do our employees. We are all about connecting the world and that starts with finding connections with who you work with.

When we recruit, we want to you to bring your whole self to work and we are working towards increasing diversity across all of our employees. We know we cannot be the best unless we recruit the best regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or neurodiversity.

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