Switchboard Operator/receptionist

2 weeks ago

Warwick, United Kingdom Coventry and Warwickshire Partnership NHS Trust Full time

Previous applicants need not apply

St Michael’s Hospital is a mental health in-patient unit, open 24/7, 365 days/nights per year with a Reception/Switchboard that supports all bases/sites for CWPT out-of-hours.

We rely on a team of admin staff to provide continual cover across days and nights for the Reception/Switchboard, to support patients, staff and visitors, some of whom may be distressed and in crisis. This includes the handling of telephone calls for on-call rotas during out-of-hours, eg, IT, Clinicians, Management, Estates, etc. This is a responsible post working with all staff disciplines and requires careful handling of calls, ensuring callers are put through to the correct person and team.

PLEASE SEE ATTACHED FOR FULL DETAILS

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

**These include**:

- generous annual leave entitlement which increases during your time with us
- excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
- salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
- discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
- wellbeing support, including an in-house counselling service, external helpline and more
- staff networks and support groups

We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

**Interviews**: To be carried out face-to-face but in line with Covid-safe requirements at all NHS sites.

Please note that you will require a Disclosure and Barring Service check, which you will be required to pay for, and to sign up to NHS Professionals (NHS bank agency) to cover any additional shifts over and above your normal shift pattern when required.

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

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