Assistant Practice Manager

2 days ago

Warwick CV LP, United Kingdom Vale of The Red Horse Health Care Centres Full time

Overview

We are seeking an experienced and organised Assistant Practice Manager to support the Practice Manager and Partners in the efficient, safe and effective running of the practice, with a particular focus on:

Day‑to‑day supervision and support of the admin and reception teams

Maintaining and improving administrative systems and processes

Supporting access, demand management and patient experience

Contributing to compliance with contractual, regulatory and information governance requirements.

The post‑holder will help protect GP and nurse time by ensuring robust non‑clinical systems and good communication between teams.

Responsibilities

  • Supervise and support the practice team, including receptionists, and administrative staff
  • Oversee daily operations to ensure efficient workflow and exceptional patient care
  • Assist with implementation of practice policies, procedures and service changes.
  • Prepare basic reports and data (e.g. appointment utilisation, telephony stats, DNAs, Friends & Family feedback) to support decision‑making
  • Implement and monitor human resources policies, including recruitment, staff training, and performance appraisals
  • Ensure compliance with health and safety regulations and industry standards
  • Assist in drafting, updating and implementing SOPs for admin and reception functions (e.g. appointment booking rules, letter requests, results communication, registrations).
  • Ensure staff are aware of and have access to current SOPs and that changes are communicated clearly.
  • Help identify training needs within the admin/reception teams and arrange or deliver training sessions (e.g. care navigation, use of clinical systems, customer service).
  • Assist with implementation of practice policies, procedures and service changes.
  • Prepare basic reports and data (e.g. appointment utilisation, telephony stats, DNAs, Friends & Family feedback) to support decision‑making
  • Maintain accurate records related to practice management systems and reporting requirements

Skills

  • Essential

Experience working in a busy administrative or customer‑facing environment.

Previous experience in a GP practice or NHS primary care setting.

Experience supervising or supporting a team (e.g. rota coordination, informal leadership, mentoring).

Strong organisational skills with the ability to prioritise and manage competing demands.

Excellent communication and interpersonal skills, with a calm and professional manner.

Good IT skills, including confident use of Microsoft Office and willingness to learn clinical systems (e.g. EMIS, Docman, AccuRx/eConsult or equivalents).

Understanding of the importance of confidentiality and data protection.

Ability to work flexibly, use initiative and problem‑solve within agreed boundaries.

Desirable

Experience with GP clinical systems and workflow (e.g. registrations, scanning/coding, reports).

Experience handling complaints or patient feedback.

Knowledge of CQC requirements and/or NHS primary care contracts.

Pay dependant on experience.

Job Types: Full-time, Part-time

Expected hours: 30 – 37.5 per week

Benefits:

  • Company pension
  • Free parking
  • On-site parking

Work Location: In person

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