Senior Residence Assistant X 3

This important role based at the Camberwell and Peckham Halls of Residence requires the post holder to support the Residence Managers and the Deputy Residence Manager in the performance of their duties. There are a variety of operational activities, so assistance could involve building inspections, proactive and reactive maintenance, first-line diagnostic maintenance checks, low-level repairs involving plumbing & carpentry, painting & decorating and responding to outages or service failures.

The management team aims to provide a safe and secure environment for students, guests, contractors and colleagues, as such support and assistance could equally include ensuring the hall is compliant with Health and Safety legislation, supervision of contractors, making sure the residences are well maintained, liaising with internal stakeholders as necessary to ensure building repairs are completed within agreed service levels and assisting with the management of welfare, wellbeing, conduct and disciplinary issues.

Whilst the appointee will assist and support the Residence Managers and the Deputy Residence Manager, there are key departmental stakeholders who they’ll also work with, such as the Residential Operations Manager, the Student Experience Manager, the Accommodation Services Finance team, the Marketing & Communications team and other members of the Senior Management Team or their reports.
Why choose us?

The University of the Arts London is a higher education institution specialising in art, design, fashion and media, which is comprised of Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion, and Wimbledon College of Arts.

It is Europe's largest provider of education in art, design, fashion, communication and the performing arts which brings together over 19,000 students from over 100 different countries, including 2,250 further education students, 14,000 undergraduates and 2,700 postgraduate and research students.

Accommodation Services currently accommodates over 3200 students in 12 Halls of Residence located throughout London on fixed-term tenancies. The department is comprised of Central Accommodation, Residential Operations, Communications & Marketing, Finance, the Social Programme and a Commercial Summer Business. We are a vibrant multidisciplinary and diverse team, priding ourselves on innovation, high standards, customer focus and the student experience.
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**Duties and responsibilities**:

- The appointee will lead in a variety of reactive maintenance tasks, primarily in Plumbing, Painting, Decorating and Carpentry by carrying out first line diagnostic checks, conducting low level repairs where competent and liaising with the Residence Managers, the Deputy Residence Manager or Specialist Contractors as required
- Carry out low level and low risk repairs to interior & exterior fixtures and fittings, furniture and any other areas indicated by the Residence Managers and/or the Deputy Residence Manager, complying with Health and Safety regulations at all times
- Take responsibility for all residents maintenance requests logged via the student portal, ensuring tasks are recorded and completed to a high standard within agreed time frames, highlighting any delays or issues to the Residence Managers and/or the Deputy Residence Manager as necessary
- Conduct daily patrols of buildings to ensure that all fire safety systems and security systems are in good working order, statutory health and safety compliance regulations are being met, identify any serious building defects and ensure that any faults that are found are logged using the Universities Helpdesk reporting system, reporting any serious issues to the Residence Managers and/or the Deputy Residence Manager as appropriate
- Monitor the work of Residence Assistants, external contractors and tradespersons, highlighting any areas of concern to the Residence Managers and/or the Deputy Residence Manager as appropriate and providing access to areas as required
- Supervise the Residence Assistants and organise their daily workload so that service standards are maintained
- Ensure that all external areas and communal areas are kept clean and tidy; including the removal of rubbish, sweeping of courtyards, picking up of litter, grass mowing and leaf removal
- Make sure that all storage cupboards/areas, workshops and plant room(s) are kept clean and tidy at all times
- Review and update as necessary all relevant files and records pertaining to Health and Safety, fire safety and maintenance requests, providing information to the Residence Managers and/or the Deputy Residence Manager as required
- Perform tasks in line with any planned programmes of maintenance liaising with the Residence Managers and/or the Deputy Residence Manager, the University’s Estates Department and external contractors where appropriate
- Ensure the properties owned and managed by the University