Administrator

We are recruiting for Administrator working for Havering Council, Full Time, 37.50 hours per week (Monday - Friday), Paying up to £24.20 Per Hour. **Job Purpose**: - To provide effective executive support, guidance and policy advice in order to support the Leader to work effectively in the role, undertaking analysis of information and preparing reports and briefings on relevant policy areas. - To oversee and monitor processes and working practices relating to the Leader’s overarching executive portfolio, including casework, executive decision-making and maintenance of the Council’s executive forward plan **Main Responsibilities** - To act as secretary to all assigned meetings with responsibility for making all necessary arrangements and servicing to ensure the smooth and effective running of each meeting, including executive briefing and the maintenance of the Leader’s executive forwardplan. - Oversee the Leader’s diary, including the administration of meetings with relevant stakeholders at a senior level across the organisation and to external bodies. - To inform the Leader on developments in respect of key local and national policy issues through research and the production of briefings and reports. - To support the Leader with portfolio and Ward-level casework, working with officers and external partners to resolve often sensitive issues. - To support and promote the ambitions and objectives of the Council’s Administration. - To maintain and update the Leader’s blog, the Leader’s web pages and other social media outlets which promote the work of the Leader. - To monitor and manage stationery stock levels in the office and responsible for maintaining the artefacts inventory. **Generic Responsibilities** - Provision of and delivery of quality services - ensuring a high level of service that is reflective of all customer needs and value for money - Anticipates different customer needs - delivering a customer focused shared service which is a cultural 'fit’, is flexible and proactive in approach - Delivers a resilient business, which continuously improves and innovates with healthy revenue streams - Operates an ethos of joint working and operates across the board regardless of location - Delivers capacity and capability to operate business as usual with the capacity and capability to innovate and project manage to support this - Delivers a flexible and scalable platform to innovate, enhance market knowledge and continuously improve - Invests in people and skills to deliver a sustainable business - Provides a transactional service that is multi-channelled, face to face, local and nationwide **Knowledge, Qualifications, Skills and Experience** - Proactively gathers information about customers and consistently seeks to establish and meet their current and future needs - Analyses and understands delivery and range of services, providing solutions to individual customer needs - Develops and maintains constructive relationships with customers - Takes pride in delivering high quality services and seeks to expand own skills - Constantly questions "how will this benefit the customer?" - Seeks customer feedback to identify ways to improve customer experience** **Respecting Others** - Acknowledges and values the positive contribution that everyone can make - Demonstrates integrity at all times - Considers impact of own actions and tries to cater for the differing needs of others - Acts as a role model, sets a personal example of good equality practice at all times - Challenges inappropriate and discriminatory behaviour - Understands different learning and personality styles and preferences - Respects confidentiality wherever appropriate - Acts upon concerns about discrimination or inequality of opportunity - Applies consistent standards of service and response