Site Supervisor

Site Supervisor

Science Museum Group - Science Museum, South Kensington

**Role Purpose**:
To provide day to day Supervision of all Hard Service, reactive and chargeable works, whilst supporting the Contract Manager with ensuring site compliance.

The Site Supervisor will be expected to Manage him or herself with all aspects of operational, compliance and In general, his/her responsibilities will be to carry out efficient running of the Engineering Team, Reactive and Planned Maintenance and associated functions.

This is a key appointment within the Contract and will require the individual to be a Strong Leader and have clear understanding of all.

**Key Responsibilities**
- Line Management responsibility for the Engineering Team to include Statutory Compliance and Planned & Reactive Maintenance
- Ensuring that SLAs and KPIs are achieved for operational delivery for both Reactive and Planned Maintenance activities
- Management of the supply chain - including sub-contractors and suppliers
- Attending Weekly company and Client meetings
- To provide technical and operational support and advice to the engineering team
- To manage and upload monthly report and compliance information to E Logbooks
- To support the Contract Manager
- Manage WIP - Including scheduling works, access arrangements, completion of works, answering financial queries and updating the overall WIP report with the support of the Lead Contract Support
- To conduct audits of reactive and planned maintenance activities ensuring that tasks are completed to SFG standard
- Resolving escalations from the Helpdesk and the client within reasonable time; ensuring solutions are implemented quickly and effectively
- Ensuring planned maintenance services are scheduled and completed on time
- Ensuring that compliance documents; contract logbooks are fully up to date and audit ready
- Ensuring that all systems for contract information are regularly updated according to work completion
- Handling and resolving client/end user escalations and queries
- Encouraging the reporting of hazards on site via the engineering team and sub-contractor supply chain
- Ensuring that PPE, Uniform, Tools and Hazards are logged, monitored and managed
- To provide support outside of normal working hours in the case of call out/escalation from the shift team
- Resolving technical issues on site by aiding and support to the engineering team or arranging for specialist sub-contractor attendance
- Generation of extra works through site walk arounds and communication with engineers, helpdesk and sub-contractors
- Ensuring eLearning is completed and fully up to date for yourself and your team
- Reviewing, maintaining and scheduling role and business specific training for yourself and your direct reports
- Manage holiday, sickness, maintaining the correct and required staff level within the building
- Attend and participate in any relevant training courses
- Collate team timesheets and expenses weekly
- Attend and actively participate in weekly Webquote meeting with Contract/ Account Manager
- Webquote management / raise Extra Works jobs in a timely manner
- System Housekeeping (including but not limited to Webquote, Dynamics, SI, Harbour)
- Ensure the delivery of high Customer Service Standards
- Ensuring customer focus within all areas of operational activities and that effective relationship are maintained with key client contacts
- Promoting and maintaining the core values and behaviours of us
- Ensuring business policies and processes are effectively communicated, and implemented within the Team.
- Reporting to a Contract Manager
- Accountability to the functional heads, as appropriate
- Ensuring staff compliance with policy and procedures
- To conduct regular reviews of procedures making recommendations for improvement with appropriate working practices
- Communicate effectively and build/maintain relationships at all levels with internal and external customers
- Liaise and keep informed the senior management on all aspects of contract problems and regularly update on all financial issues. Inclusive of; Consumable Spend nearing budgets, Issues with margins, Aged WIP that won’t be Billed etc
- Ensure QHSE documentation is maintained and readily available using our systems e.g. Hazard Reports, training & competency records, PPE, toolbox talks
- Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations
- Maintain company notice boards on site.

**Person Specification/Requirements**
- Strong understanding and experience of a technical discipline in Electrical, Mechanical, Plumbing. or Heating and Ventilation systems
- Demonstrable experience within a similar position
- Previous experience of Concept CAFM System or similar desirable
- Advanced Computer literacy with Microsoft Excel and Microsoft Office or equivalent
- ILM 2 Certificate or Similar
- Minimum requirement for C&G Level 3 Mechanical/Electrical discipline