Current jobs related to Aftersales Advisor - Plymouth - Ocean Group

  • Automotive Service Advisor

    4 days ago

    Plymouth, United Kingdom EQ Recruit Full time

    We have an outstanding opportunity for an extremely professional, dedicated and successful Automotive Service advisor to join our client’s award winning, multi franchise, aftersales department in Plymouth. This would be representing one of the areas top performing dealer groups offering long term career prospects and stability along with continuous...

  • Service Advisor

    1 day ago

    Plymouth, United Kingdom Service Care Solutions Full time

    Role Description We are recruiting for an exciting new role with a client based in Plymouth. Join the team in Plymouth as a Service Advisor working in a main dealership for new vehicles. This is a high performing team and an excellent opportunity for a long‑term career. This is a full‑time, on‑site role based in Plymouth. The Service Advisor will be...

  • Service Advisor

    3 weeks ago

    Plymouth, United Kingdom Service Care Solutions Full time

    We are recruiting for an exciting new role with a client based in Plymouth. Join the team in Plymouth as a Service Advisor working in a main dealership for new vehicles. This is a high performing team and an excellent opportunity for a long-term career. Role Description This is a full-time, on-site role based in Plymouth. The Service Advisor will be...

  • Service Advisor

    3 days ago

    Plymouth, United Kingdom Service Care Solutions Full time

    We are recruiting for an exciting new role with a client based in Plymouth. Join the team in Plymouth as a Service Advisor working in a main dealership for new vehicles. This is a high performing team and an excellent opportunity for a long-term career. Role Description This is a full-time, on-site role based in Plymouth. The Service Advisor will be...

  • Service Advisor

    4 days ago

    Plymouth, United Kingdom Pembrook Resourcing Full time

    **Service Advisor** Pembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership. **The ideal Service Advisor -** - Previous experience in a service role is preferred. - A passion to deliver a high standard of customer service. - An organised individual who can deal with many...

  • Service Advisor

    1 week ago

    Plymouth, United Kingdom Pendragon Full time

    **Service Advisor** **Evans Halshaw Vauxhall Plymouth** **Salary of £22,302 with £6,600 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service...

  • Service Booking Advisor

    4 days ago

    Plymouth, United Kingdom Ocean Group Full time

    Ocean BMW/MINI are looking for a Service Booking Advisor to join its high performing contact centre team. **Your role** Your role is to support the Aftersales function, you will make outbound calls for our service centres about service bookings and to promote seasonal campaigns, service follow-up work and other service-related items through the upsell of...

  • Service Advisor

    4 days ago

    Plymouth PL BH, United Kingdom Murray (Plymouth) Ltd Full time £26,350 - £32,000 per year

    Kia Service AdvisorMurray Kia are expanding with the completion of our new showroom and we are now looking for a motivated Service Advisor to join our friendly and inclusive team. Whether you're new to the industry or bring years of experience, we want to hear from you.We're committed to creating a welcoming environment where everyone feels supported,...

  • Retail Assistant

    4 days ago

    Plymouth, United Kingdom Boots Full time

    Job Reference: 198986BR Plymouth, Drake Circus Permanent Full-time **About the opportunity** A vital role in providing our customers and patients the very best experience at Boots Opticians throughout the customer journey. You don’t need optical experience to join us as a Retail Assistant but ideally you will have worked in a retail or a customer...

Aftersales Advisor

2 weeks ago

Plymouth, United Kingdom Ocean Group Full time

**Aftersales Advisor**

Ocean Triumph Plymouth are looking for an Aftersales Advisor to join its high performing team. If you have a passion for Motorcycles and want to deliver exceptional customer experience, then this is a great opportunity to develop your career with one of the worlds most admired brands in the motorcycle industry.

**Your role**

As an Aftersales Advisor, you will be the main contact for the customer from initial meeting to finalising the invoice on completion and handing the motorcycle or parts to the customer. You will be responsible for consulting with the customer about the work to be undertaken on their motorcycle and keeping them informed of the progress while professionally resolving any issues that may arise, managing customer and business expectations.

Youll give individual advice to customers on a wide range of motorcycle parts and accessories. Each time, youll look to ensure that the service you provide is everything the customer would expect and more.

**The main duties of the role include**:

- Meeting and greeting customers in a friendly and courteous manner throughout the day.
- Updating the customer regarding their vehicle repairs and any additional work required, whilst providing excellent customer service with regular communication and updates.
- Processing and reviewing warranty claims and payments.
- Maintaining knowledge of our aftersales products and services.
- Monitor and ensure that the completion of all service and repair paperwork is completed promptly, ensuring customer satisfaction.
- Pre-picking and allocating parts for jobs to allow a smooth workflow for both the workshop and the customer.
- Work directly with a team of technicians allocating jobs according to time and ability whilst ensuring the highest levels of service.
- Ensure customer motorcycles are handled with care whilst in the responsibility of the Service Workshop and that all bikes are cleaned and valeted ready for handover to customer.

**Your profile**
- Passion for customer service and the ability to develop rapport and trust with customers to resolve conflict situations calmly and reasonably.
- Enjoy working in a fast-paced environment recognising individual responsibility to contribute to the performance and success of the team.
- Excellent administration and organisational skill, with good diary management to ensure all customers are followed up within agreed timeframes.
- Proven experience as a Service Advisor in the automotive industry is desirable but not essential.
- Must be eligible to work in the UK.

**Rewards**

Your hard work will be rewarded with competitive salary, company pension, 22 days paid holiday plus bank holidays per year and all the necessary training

**Working Pattern**

We work a five day working week but are open on Saturdays for customer consultation and sales of parts and accessories
- Monday 08:30 18:00
- Saturday 09:00 17:00
- Saturday is worked on a rota basis to provide essential customer cover
- It is expected to have a degree of flexibility to cater for holiday/absence cover.