Repairs Advisor

**Work at Hanover**:
You'll find a range of disciplines at Hanover, whether you're a seasoned professional or just starting out. Explore your options to see where you can make a real difference to the lives of our customers.

**Repairs Advisor**(10772)**:
**Overview**:
**Ref**:
10772

**Salary**:
£26,027 - £27,238/annum + Pension & Benefits

**Location**:

- United Kingdom - Scotland - Lothian - City of Edinburgh - Edinburgh

**Type**:
Permanent

**Posted**
05 September 2025

**Closing date**
21 Sep 2025 22:59

**Repairs Advisor**

**Location: Edinburgh / Glasgow**

**Working Hours: Permanent, 35 hours per week**

**Remuneration: £26,027 per annum (Probation rate)**

**£27,238 per annum (upon completion of successful probation)**

**Closing Date: Sunday, 21st September 2025**

**About Hanover**

Hanover has been successfully housing and supporting people in Scotland for more than 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives.

We proudly provide and manage a wide range of housing throughout Scotland that enhances our residents’ quality of life.

**About the Role**

Our **Asset Management team is expanding** — and we’re excited to welcome a new **Repairs Advisor** to help us deliver outstanding service to our customers

This is more than just a job, it’s a chance to be at the heart of delivering exceptional customer service and making a real impact in people’s lives.

As a Repairs Advisor, you’ll be the first point of contact for repair enquiries, using your diagnostic skills to ensure issues are resolved swiftly and effectively. You’ll liaise with contractors, monitor progress, process invoices, and help ensure our homes are safe, comfortable, and well-maintained.

Working in a hybrid model from our Edinburgh or Glasgow offices, you’ll be part of a high-performing team that values collaboration, continuous improvement, and putting customers first. If you’re passionate about service excellence and thrive in a fast-paced environment, this is the role for you

In this role, you will:

- Use a diagnostic approach to assess repairs and ensure accurate prioritisation.
- Allocate and issue work orders to contractors, liaising with technical teams as needed.
- Monitor contractor performance and ensure timely completion of works.
- Process invoices and recharges, ensuring accuracy and value for money.
- Manage inspections and repairs for vacant properties, including safety checks.
- Handle warranty-related defects and liaise with contractors for resolution.
- Maintain records of locks and keys, and manage supplier communications.
- Deliver excellent customer service, keeping customers informed throughout.
- Work within a performance-driven culture, contributing to KPIs and continuous improvement.

**About You**

Are you a natural communicator with a keen eye for detail and a genuine passion for helping others.

You’ll be a great fit if you:

- Have experience in a similar customer facing role, ideally within property or facilities management.
- Understand defects, repairs, warranty periods, and basic health & safety.
- Are confident using Microsoft Office and housing management systems.
- Possess strong listening and communication skills, especially over the phone.
- Build strong relationships with customers, colleagues, and contractors.
- Are empathetic, confident, and capable of working both independently and in a team.
- Handle complaints professionally and support seamless customer service.
- Align with our values**:Respect, Accountability, Collaboration, Inclusion**.
- Are open to hybrid working, with some office presence required.

**What We Offer**

Hanover offers a supportive and friendly environment where our people are valued and appreciated. Your hard work and drive to succeed are rewarded through:

- Competitive salary and pension options.
- Hybrid Working Model and Flexi-working
- Health and Wellbeing support networks including Mental Health First Aiders and a 24/7 GP helpline.
- Access to our Hanover Perks platform which includes high street discounts, health cash plan and fuel card
- Cycle to work scheme.
- Tech Scheme.
- Family friendly policies.

**Recruitment Dates**

Hanover (Scotland) Housing Association Ltd

Scottish Charity no: SC 014738

**Contact information**: