Repairs Advisor

**Work at Hanover**:
You'll find a range of disciplines at Hanover, whether you're a seasoned professional or just starting out. Explore your options to see where you can make a real difference to the lives of our customers.

**Repairs Advisor**(10659)**:
**Overview**:
**Ref**:
10659

**Salary**:
£25,764 - £26,792/annum + Pension & Benefits

**Location**:

- United Kingdom - Scotland - Lothian - City of Edinburgh - Edinburgh

**Type**:
Permanent

**Posted**
05 February 2025

**Closing date**
24 Feb 2025 23:59

REPAIRS ADVISOR ADVERT

**Exciting Job Opportunity**

**Repairs Advisor**

**Location: Edinburgh/Glasgow/Hybrid**

**Remuneration: £25,764 - £26,792 per annum**

**Hours: 35 hours per week**

**The Detail**

As a key member of the Repairs and Voids (Available Homes) Team, you will be ensure an efficient and effective service is provided with excellent customer service.

responsible for maintaining our statutory and regulatory compliance of the inspection and servicing programmes relating to our properties. You will do this by recording, monitoring and actively seeking the relevant records and certificates whilst working closely with contractors and ensuring the business is 100% compliant and KPI’s are meet.

To work collaboratively with all key stakeholders to deliver Hanover’s safety compliance programmes.

**Main Duties**:

- To gather all necessary repair details, to ensure the correct prioritisation of work orders and that contractors are appointed.
- To allocate and issue work orders to contractors, liaising as required with technical teams for advice and liaising with appropriate contractors, employees and customers regarding instruction of works.
- To monitor contractors’ completion of works to agreed targets and liaising with contractors to achieve completion.
- To check, match and process invoices for authorisation and payment, coding to the appropriate cost centre, including apportionment as required.
- To receive contractors’ requests for variation of works, review and agree these, referring cases to the Repairs and Void Team Leader where required.
- To arrange and record inspections of vacant dwellings, arranging works and raising recharges to outgoing customers, were necessary, from the void checklist.
- To arrange for void safety inspections and all other void repairs, ensuring completion, receipt and forwarding of certificates.
- Deliver key business objectives and ensure that all Key Performance Indicators (KPIs) meet their target and that all data required for the Annual Return on the Charter is recorded accurately.
- To receive and act on complaints received from our customers, acknowledging these, and referring them to the Repairs & Voids Team Leader.

**What We Are Offering**

Aside from offering a supportive and friendly environment where our people are valued and appreciated, we'll see that your hard work and drive to succeed is rewarded.
- Competitive Salary & Pension Options
- Health Cash Plan
- Access to our Hanover Perks platform with 24/7 GP helpline, high street discounts and fuel card discounts
- Purchase additional leave
- Culture of learning and development
- Employee counselling Service
- Family friendly policies
- Cycle to work scheme
- Tech scheme

We are most proud of our people at Hanover. We care about one another whilst taking pride in the service we offer. You will be working in a company with a strong identity and with the guidance and support of experienced Manager's you will be able to further develop in your career.

Closing date: 12 noon on Monday 24 February 2025. Interviews to be conducted week commencing 3 March 2025.

Hanover is an equal opportunity and disability confident employer.

Hanover (Scotland) Housing Association Ltd

Scottish Charity no: SC 014738

**Contact information**: