Receptionist/ Front of House

2 days ago

Colchester, United Kingdom Holmes & Hills LLP Full time

**THE ROLE**

As a Receptionist/Front of House, you will be the first point of contact for the Firm. The role of Receptionist is vital as it sets the initial tone with clients visiting the office. We therefore expect a high level of client service, attention to detail and pride in the front of house areas.

In this role you will also offer some additional administrative tasks to support the business needs.

**THE DAY TO DAY**:
**Reception**
- Greeting and welcoming clients, other professionals and visitors.
- Providing drinks (and other refreshments as necessary) to visitors upon arrival.
- Providing refreshments during long meetings and arranging catering where required.
- Maintaining reception areas, meeting rooms and all “front of house” areas with regular checks throughout the day and after each meeting.
- Ensuring each meeting room is set up and has the correct items (i.e note pads, sanitizer, water bottles (if requested) and the correct number of chairs).
- Coordinating timings of meetings and managing which meeting is in each meeting room/area.
- Checking video conferencing facilities work before meetings and logging into the systems.
- Making sure the sign in book is completed by every non staff member in the building.
- Lunch time telephony cover and taking messages for teams throughout the day.
- Recording hand delivered post, recorded deliveries and documents to be collected.
- Emptying dishwasher, cleaning the coffee machine and ensuring all ‘Front of House’ areas are maintained to a high standard.

**Administration**
- Sorting and scanning the post each day.
- Franking and taking the post to the post office each day (including recorded deliveries).
- Maintaining levels of stationery and providing accounts with order lists.
- File Closing and archiving.

**WHAT SKILLS SHOULD I HAVE?**
- Excellent Client Service with great Attention to Detail
- Great Communication and Organisational Skills
- Good IT skills
- Professional and Presentable appearance

**WHAT EXPERIENCE SHOULD I HAVE?**
- Previous reception/front of house experience ideally within a professional services environment
- Previous customer/client services experience.

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Referral programme

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Performance bonus

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