Senior Customer Service Advisor

20 hours ago

Holborn, United Kingdom Thorn Baker Industrial Full time

**Salary**: £28k per year
**Reference**: DR - SCSA Holborn
Thorn Baker Industrial Recruitment are currently recruiting a Senior Customer Service Advisor to work in a clean, modern and fast paced manufacturing environment on the Holborn area of Central London.

Want a job where the company invest in your training? Are you looking for a Permanent Role in the Heart of London? If the answer is yes to all these questions then Thorn Baker Industrial Recruitment could have the job you have been looking for...

You will be required to work a shift of Working Hours -9am - 5pm.

The great news is that via the guidance of the fantastic on-site trainers the role can be learnt meaning if you are a reliable and driven individual looking for a stable role with avenues to progress its the perfect opportunity.

About the Client

Following the company growth, the global retail network now has of over 7,200 stores, 39,000 employees, in 40+ countries. Offering high-quality, affordable medical products and services. The client has well-known local retail brands across Europe, North & Latin America and Asia. Meaning you could be working for a well-known household name with fantastic features and benefits. They have also been awarded Linkedin Top Employer.

Pay and Benefits:

- £28,000.00 per annum
- Working Hours - 10:00am - 6:30pm
- Hours: Monday to Friday
- Company Pension up to 5% matching
- Life insurance - 3.5 times your salary
- Work within a small team (8-9 people)
- Share Save Scheme
- 33 days holiday allowance (inc bank holidays)

Duties
- Input telephone lens orders
- Inform customers of delays, stock issues
- Resolve glazing and uncut queries
- Evaluate quality of team calls and communications
- Answer general inquiries on promotions
- Receive and make telephone calls
- Progress chase
- Liaise with sales force
- To provide and maintain department administrative functions as directed by the London Glazing Management team.
- Work in despatch function when required
- To monitor and manage the team KPI’s in absence of Deputy Site Manager
- To help identify the training needs of the CRM team and liaise with Management team
- Ongoing training and refresher training for indirect team reports
- To liaise with Deputy Site Manager/Site Manager to ensure daily tasks required in CRM team are completed.
- Support other CRM team members in solving problematic customer concerns
- Support, drive and log CRM KPI targets
- Expedite urgent orders using CRM expeditor function
- Order point of sale/instrument parts using AS400
- Resolve technical issues using help desk function if necessary
- Contact account managers with any account related issues
- To provide out of hours support for Saturday production and early delivery schedule as required.

Must have Qualifications/Experience:

- Customer focused
- Excellent PC and administration skill
- Good communication skills - confident
- Ability to work as part of a multi-disciplined team
- Previous Experience of having worked in a Customer services environment.
- Ability to work in a fast paced Environment
- Attention to detail

Next steps:
PERM01

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