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IT Applications Support Analyst
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**Company Description**
Culina Group Limited, through its subsidiaries, provides logistics, warehousing, distribution, and other services for the food and drink industry in United Kingdom and Ireland. It provides chilled, ambient, contract packaging, and bonded logistics services,as well as value-added services, such as online visibility and systems integration, pallet management, and supply chain management.
We now have an opportunity for a Applications Support Analyst to join our IT department based out of our head office in Market Drayton
Shift: Monday to Friday
- Manage incidents and escalation according to business impact through to resolution
- Provide out of hours support for business critical incidents on a rotating on call basis.
- Provide detailed root cause analysis of recurrent issues to drive implementation of fixes / process improvements.
- Support development projects by assisting with IT testing where required
- Liaise with internal 3rd line analysts and external 3rd party support to ensure resolution of incidents according to business agreed SLA’s
- Undertake ad hoc project work as determined by Line Manager.
**Qualifications**
- Logical, methodical approach to problem solving.
- Tenacious and self motivated with a desire to get to the root of problems.
- Possess an appreciation of basic IT support processes and procedures
- Drive to highlight opportunities for IT systems to enhance business processes.
- Experience in writing SQL queries to retrieve and analyse data desirable but not essential.
**Additional Information**
When our staff have passion for what they do they work with more care and attention which is reflected to our clients, Click APPLY NOW to #JoinOurWinningTeam and begin your career today
