IT Technical Support Analyst
1 day ago
About Mller UK & Ireland We’re Mller UK & Ireland, a family‑run dairy business. Dairy is a key part of a healthy and balanced diet and we’re super proud to help meet the nutritional needs of millions of people, every single day. Our business is split into three key areas: Mller Milk & Ingredients (MMI), Mller Yogurt & Desserts (MYD) and Mller Milk & Ingredients Distribution (MMID). MMI produces milk, cream, butter, milk drinks and dairy ingredients from 1,300 British farms. MYD is the team behind favourites like Mller Corner, Mller Light and Mller Rice. MMID is our logistics legend, delivering over 1 billion litres of milk each year to more than 5 500 locations across the UK. Technical Support Analyst Location: Market Drayton / Hybrid – 3 days on-site per week Contract: Full‑Time, Permanent Hours: Monday–Friday (40 hours) With over 31 000 employees across Europe and a long‑standing commitment to excellence, Mller is known for its dedication to quality, innovation and growth. In the UK alone we produce a wide range of leading branded and private‑label dairy products, from yogurts and desserts to butter and flavoured milk. Responsibilities Provide 2nd line support for incidents and service requests. Troubleshoot hardware, software and infrastructure issues within SLAs. Work closely with 1st and 3rd line teams to resolve complex issues. Own tickets end‑to‑end with clear user communication. Document solutions, known issues and contribute to the knowledge base. Travel frequently to various Mller sites to deliver on‑site technical support. Carry out routine system checks, updates and maintenance. Support user accounts, device provisioning and software installations. Monitor system alerts and escalates critical or recurring issues. Manage the full End User Device asset lifecycle. Participate in change management and service improvement discussions. Follow security protocols and assist with compliance activities (GDPR, KRITIS, NIS2). Apply security patches and maintain accurate documentation. Share lessons learned to support ongoing team development. Qualifications A technical college degree or equivalent. Working knowledge of ITIL processes. Strong troubleshooting skills across an MS Windows environment. Familiarity with network troubleshooting and system monitoring tools. Willingness to join an out‑of‑hours rota. High level of flexibility and readiness to travel regularly to other Mller locations. Benefits Competitive salary. Generous annual bonus. Life Assurance, HCCP. 25 days holiday plus bank holidays (rising with service). Enhanced maternity, paternity and bereavement leave. Pension Employer Contribution Scheme (matched up to 8%). Exclusive access to Mller Rewards – online and in‑store discounts and development opportunities. Apply Join us at Mller and be part of a team that values your contributions and supports your professional growth. Apply now and take the next step in your career – www.mullercareers.co.uk Contact Details F.A.O. UK Recruitment, Mller UK & Ireland, Shrewsbury Road, Market Drayton, Shropshire, TF9 3SQ #J-18808-Ljbffr
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IT Technical Support Analyst
2 weeks ago
Market Drayton, United Kingdom Muller UK & Ireland Full timeWho we are We're Müller UK & Ireland, a family-run dairy business and we're experts at what we do. Dairy is a key part of a healthy and balanced diet and we're super proud to help meet the nutritional needs of millions of people, every, single, day. To do this, our business has been split into these key areas. Müller Milk & Ingredients (MMI), Müller...
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IT Technical Support Analyst
1 week ago
Market Drayton, United Kingdom Muller UK & Ireland Full timeWho we are We’re Müller UK & Ireland, a family-run dairy business and we’re experts at what we do. Dairy is a key part of a healthy and balanced diet and we’re super proud to help meet the nutritional needs of millions of people, every, single, day. To do this, our business has been split into these key areas. Müller Milk & Ingredients (MMI), Müller...
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IT Technical Support Analyst
3 days ago
Market Drayton, United Kingdom Unternehmensgruppe Theo Müller Full timeAbout Müller Müller is a family‑owned dairy business with more than 31,000 employees across Europe. In the UK we manufacture a range of leading branded and private‑label dairy products. Technical Support Analyst Location: Market Drayton / Hybrid – 3 days on site per weekContract: Full‑time, PermanentHours: Monday–Friday (40 hours) Müller is...
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IT Technical Support Analyst
4 days ago
Market Drayton, Shropshire, United Kingdom Unternehmensgruppe Theo Müller Full timeWho we areWe're Müller UK & Ireland, a family-run dairy business and we're experts at what we do. Dairy is a key part of a healthy and balanced diet and we're super proud to help meet the nutritional needs of millions of people, every, single, day. To do this, our business has been split into these key areas. Müller Milk & Ingredients (MMI), Müller...
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IT Technical Support Analyst
4 days ago
Market Drayton, Shropshire, United Kingdom Müller UK & Ireland Full timeWho We AreWe're Müller UK & Ireland, a family-run dairy business and we're experts at what we do. Dairy is a key part of a healthy and balanced diet and we're super proud to help meet the nutritional needs of millions of people, every, single, day. To do this, our business has been split into these key areas. Müller Milk & Ingredients (MMI), Müller Yogurt...
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IT Technical Support Analyst
2 days ago
Market Drayton, United Kingdom Müller UK & Ireland Full timeWho We AreWe’re Müller UK & Ireland, a family-run dairy business and we’re experts at what we do. Dairy is a key part of a healthy and balanced diet and we’re super proud to help meet the nutritional needs of millions of people, every, single, day. To do this, our business has been split into these key areas. Müller Milk & Ingredients (MMI), Müller...
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Hybrid IT Support Analyst
3 days ago
Market Drayton, United Kingdom Unternehmensgruppe Theo Müller Full timeA leading dairy manufacturer in the UK is seeking a Technical Support Analyst to join their 2nd-line support team. You will troubleshoot and resolve escalated technical issues, support IT operations, and ensure service continuity for end users. Candidates should possess a technical college degree, strong troubleshooting skills in a Microsoft Windows...
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Market Drayton, United Kingdom Muller UK & Ireland Full timeA family-run dairy business is looking for a Technical Support Analyst to join their team in Market Drayton. This full-time role involves providing 2nd line support for IT operations while ensuring continuity of service for end users. The ideal candidate should possess a technical college degree and have strong troubleshooting skills in a Microsoft Windows...
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Market Drayton, United Kingdom Acu-IT.net Full timeA family-run dairy company is seeking a Technical Support Analyst to provide 2nd line IT support and manage incidents efficiently. The successful candidate will troubleshoot various technical issues and document solutions, contributing to team growth. Ideal candidates have a technical college degree and strong troubleshooting skills, particularly in a...
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IT Technical Support Analyst
3 weeks ago
Market Drayton, United Kingdom Muller UK & Ireland Full timeWho we are We’re Müller UK & Ireland, a family-run dairy business and we’re experts at what we do. Dairy is a key part of a healthy and balanced diet and we’re super proud to help meet the nutritional needs of millions of people, every, single, day. To do this, our business has been split into these key areas.Müller Milk & Ingredients (MMI), Müller...
