Technical Support Officer

349760-8457-2488 NCD

Technical Support Officer
Hillingdon
Contract
£16 per hour

Our client is looking for an experienced Technical Support Officer.

Delivery of complex technical and core administrative support to teams, meeting performance targets and embedding a culture of “Putting our residents first” where continuous service improvement is maintained.

Operational Service Delivery

Responsible for delivering complex, routine, and emergency tasks against the technical administrative standards to ensure consistency in maintaining service delivery

Deliver a skilled and flexible technical administration support service across the directorates, and to react to peaks and troughs of work in any council location as required

To work as part of a multi-disciplinary team responsible for meeting tight deadlines and committed to high standards of customer care

Maintain an understanding of the operational workflow processes and linkage with the technical administrative support services

Prioritise tasks assigned and escalating any gaps in resourcing to Technical Support Supervisor/Technical Support Co-Ordinator

Escalate any operational issues to Technical Support Supervisor / Technical Support Co-Ordinator and/or operational Service Manager

Ability to learn complex and specialised administrative tasks in a short space of time to meet changing service requirements including changes to legislation that would impact on the service

To provide comprehensive and high-quality technical specialist services administrative support to individual, and at times, various services, across the Council

To show flexibility in adapting to delivery of different functions at a variety of locations, to meet varying demands

To provide more general support to service areas if the need arises.

Resolve complex financial queries (including payment enquiries) and ensure appropriate financial controls are in place

Ensure compliance with Financial Regulations with respect to budget commitments and payments (including any petty cash, voucher, or pre-paid card system)

Complete/support inputting of service packages onto case management systems

Support internal budget commitment authorisation processes to ensure effective delivery of supplier services

CYPS/ASC role-specific activities:
Coordinate all team activities including (but not limited to):
Team meeting organisation and preparation, taking meeting minutes, updating core database systems, being the first point of contact for the team caseload, and managing bring-up/bring forward systems

Support operational staff with the use of the case management system with the principal objective of up-skilling staff to self-manage and therefore ensure maximum use of the case management system functionality

Where applicable, provide expert case management and document management systems (i.e. ICS Protocol and Civica) knowledge to resolve complex system issues (with support from ICT when required)

Support Teams with awareness and use of management information to enhance service delivery, including producing management reports that identify outstanding actions requiring operational staff intervention

Resolve complex issues and queries in accordance with corporate procedures and policies

Deliver technical administrative support to the Team that assists operational managers and staff with delivering enhanced services to residents, including any service-specific requirements

Take accurate minutes for team safeguarding/multi-disciplinary meetings

The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients
are an equal opportunities employer.