Senior Domestic Supervisor

To act as Senior Team Manager for the Domestic, Accommodation and Linen Department. Lead, supervise and train the domestic team in Trust mandatory and department specific training to ensure that the duties and tasks are performed to required standards and schedules. To provide and receive routine information, to inform work colleagues and to inform the Hotel Services and Domestic and Accommodation Manager of any issues that may affect day to day services. Responsible for day-to-day operational service of the departments.
To manage own working time and duties with full autonomy. Scheduling, chairing meetings with follow up meetings as appropriate and referring to the line manager as and when necessary To organise, create and adjust rotas, ensuring appropriate staffing levels are maintained 24 hours per day, 365 days a year, including arranging extra duties and cover as and when required. Co-ordinating deployment of staff to ensure all operational areas receive their allocated cleaning services and prioritise areas during shortfalls of resources. Supervise the staff members with delivery of the domestic service in line with National Standards of Healthcare Cleanliness and budgetary requirements.
To provide training, guidance, direction and leadership to domestic staff regarding their duties and responsibilities. Be a first level trainer for all items of equipment used within the department e.g. electric tug vehicles, mechanical floor scrubbers, steam cleaners, buffing and UV light decontamination machines. To be able to physically and accurately use domestic cleaning equipment.
To clean, adjust and maintain cleaning machines and equipment. Producing SOPS/Risk assessments and recording checks into the auditing system in place. To ensure all hazards or equipment faults are reported and rectified. Ensure that domestic staff are fully trained in the safe and legal manner of disposal of waste following trust procedures and recording tags for clinical waste that is correctly recorded as required by Environmental Legislation.
Undertake return to work interviews following periods of absence, referring staff to senior management if/when individual staff members exceed absences in line with trust policy. Monitor and complete attendance records on payroll system, time keeping and performance, ensuring that conduct that is outside of acceptable standards is brought to the attention of the individuals concerned and senior management, following the appropriate Trust policies and procedures. Be the first line in dealing with disciplinary matters, ensuring that serious or persistent issues are reported to senior management in a timely fashion. To support the line manager with any investigations of a disciplinary / performance nature regarding staff.
Receive cash/card payments for accommodation services, ensuring tenancy agreements have been signed in line with trust procedures. To provide data on spreadsheets to show activity as required and directed by the Hotel Services Manager and Domestic, Linen and Accommodation Manager. Managing and controlling cleaning consumables/chemicals to ensure economic usage and reducing waste ensuring budgetary targets are not exceeded. Maintaining control of ordering and receipting in accordance with trust polices Maintain sufficient stock of domestic and accommodation products and related consumables, raising purchase requisitions through the e-proc system.
Issue keys and swipe cards to domestic staff, accommodation residents, to gain access to areas of the trust. Plan own work and that of the team to ensure the agreed service level is always maintained. Ensure that risk assessments and operating procedures for domestic related work are in place and are reviewed at least annually, making changes where appropriate with liaison with the Domestic and Accommodation Manager. Ensure all work is carried out to the appropriate standard and following the departments procedures, including the appropriate use of PPE.
To report faults and environmental damage to Trust property through line manager Ensure appropriate records, including staff records are kept up to date. Produce reports in keeping with the Trusts and line managers requirements. To liaise with other work colleagues and prioritise workload Maintain high standards of personal presentation and hygiene during the performance of duties All duties will be carried out in accordance with the Departmental instructions, Trust Policies and Procedures and Health & Safety Policy. Maintain good working relationships with end users of the service and suppliers.
Assist the management team in developing the service and be prepared to recommend and initiate changes. If necessary proposing changes to practices and implementing department policies To complete accurate and factual reports of any situation which have occurred and inform your supervisor colleagues and line manager of any ongoing issues, which will impact on the department, Trust, or service. To