Administrative Assistant

The post holder will be require to work as part of the Oncology Administration Team within Southend University Hospital NHS Foundation Trust. They must have excellent communication skills both verbal and written as they will be dealing with patients, their families and healthcare professionals on a daily basis.

The post holder is expected to actively promote and implement the Trust’s equal opportunities policies and procedures.
The post holder must at all times respect patient confidentiality and, in particular, the confidentiality of electronically stored personal data in line with the requirements of the Data Protection Act.
The post holder is expected to take responsibility for self-development on a continuous basis, undertaking on-the-job and other training as required.
The post holder is required to familiarise themselves with and comply with the Trust’s policies and procedures.
The post holder must be aware of individual responsibilities under the Health and Safety at Work Act and identify and report, as necessary, any untoward accident, incident or potentially hazardous environment.
The post holder is expected to develop IT skills.

The Oncology Services would like to appoint a full-time Administrative Assistant within Southend Hospital and contribute to the delivery of a comprehensive and effective administration service. To work closely with administrative and clinical colleagues within the Trust to ensure a safe and effective service is provided to patients.

As a receptionist you will be the first point of contact for our patients. You will book the patients in, check patient details and ensuring that they are sent to the correct area. You will be responsible for patient outcomes, booking appointments and discharging where necessary. You will also need to answer patient queries both face to face and on the telephone.

Mid and South Essex NHS Foundation Trust is now one of the largest trusts in the country, serving a population of 1.2 million people. Our newly formed Trust, comprising acute hospital sites at Broomfield in Chelmsford, Basildon and Southend, is determined to provide the best health services for its local population. We are a well-led, high-performing and innovative organisation working in the best interests of the people we serve.

With a workforce of approximately 15,000 staff, we can now do more and go further in delivering health services to our local communities.

Our ambition is to deliver excellent local and specialist services, to improve the health and wellbeing of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

‘one team, working together’

MAIN DUTIES & RESPONSIBILITIES
- To support the medical admin team within Oncology.
- To work in the reception area of the Oncology OPD, meeting and greeting patients, visitors and healthcare staff as required.
- To have an up-to-date knowledge of the departmental clinics and their protocols/templates to ensure that patient appointments are booked appropriately.
- To make follow up appointments utilising Medway to ensure patients are seen when required.
- Assist with administrative duties to support the service, gathering information across the 3 sites relevant to the Oncology Service.
- Receive enquiries, by telephone or in person, and take appropriate action or escalate as necessary.
- Track patients’ result and escalate to the medical staff
- Keep the patient administration system up-to-date.
- Highlight problems and make managers aware of any difficult or sensitive issues.
- Scan and upload appropriate correspondence to the Trust’s electronic systems.
- To make follow up appointments utilising Medway to ensure patients are seen when required.

Full duty details are on the attached Job Description