Customer Service Agent
5 days ago
**Customer Service Agent**
**Benefits**
- ** Salary**: from £26,421
- A performance related quarterly bonus, which is paid monthly - you could earn around an additional £400-£600 plus a month
- ** Hybrid working**: once competent, the working pattern is then 3 days onsite and 2 days remote.
- ** 31 days** holiday (pro rata) - including all bank holidays and the opportunity to take an additional five days’ unpaid holiday each year.
- ** Training**:5 weeks** with a dedicated L&D Trainer supporting you.
- ** Fun Times**: Summer and Christmas Parties. (and more)
- Mandatory **annual salary** review.
- Company funded **Health & Wellbeing** Initiatives.
- Location: Worthing - **BN11 1QP.**
MCS are on the lookout for **Call Centre Agents** to join our team starting on the **2nd of June.**
**Mortimer Clarke Solicitors (MCS)** is a specialist litigation law firm. We have been in business since 2007 and now employ over 170 people at our office in Worthing, West Sussex.
We won **Best Legal Services Provider** at the **CCS Awards in 2023** and **Best Legal and Advisory Service**at other industry awards in 2022 & 2021.
We are part of the **Cabot Credit Management Group**, which is a European market leader in credit management services.
We are looking to speak with individuals who are comfortable working in a professional, busy environment and who are equally at ease handling **inbound and outbound calls** from our **customers** when they want to talk to us.
With a real focus on **listening**, you will ensure we achieve the **right outcome** for our customers whilst working towards **KPI’s and quality standards.**
**What you’ll be doing**:
- We have a dedicated Training team, supporting you in small training teams over your 5 weeks Induction.
- Once completed, your exciting career step in role is fully structured with your new team members and leader.
- Handling inbound and dialler based outbound calls.
- Providing exceptional customer service via telephone.
- Hitting your call KPIs and quality standards
- Tailoring affordable repayment plans to manage their debts, helping our customers on the road to financial recovery.
- Engaging customers on inbound and outbound calls providing exceptional customer service to promote financial stability.
- This is a rewarding role, working with our customers to explore the customers’ circumstances:
You’ll spend the first five weeks in office for training Monday-Friday.
Once you’re ready to go, you’ll move into our weekly shift patterns (40-hour per week contract):
- Week 1 - Monday to Friday 8am - 4.15pm
- Week 2 - Monday to Friday: 12pm - 8pm
- 1 in 3 Saturdays: 9am - 1pm
We are proud to announce that Encore Capital Group, which Mortimer Clarke Solicitors are part of, is Great Place to Work-Certified in Costa Rica, France, India, Portugal, the United Kingdom and the United States.
- Diversity and inclusion_ _are very important to us at MCS and we value diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone._
CCAWOR
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