Outbound Sales Agent

An organisation with a strong purpose, vision and goal - we're all about allowing health confidence for all.

We provide everyone with high quality, high value and highly accessible health assessments. As a leading health provider we have a duty of care to act as a preventative tool for peace of mind and insight to overall health.

Our customers are the beating heart of our organisation and we always strive for excellence to tailor packages to suit customer needs and provide excellent customer service through sales experiences on the telephone. Our agents take pride in their exceptional customer service and ability to engage with customers on a personal level to ensure their experience with us is something that makes them want to come back.

Our purpose is why we exist. It’s the reason we get out of bed in the morning and at the heart of every decision we make. By joining us you'll have the chance to become part of the future of Bluecrest and all that we have to offer.

**Position**:
**Outbound Sales Agent**

**£23,144.55 Per Year + Uncapped Commission (pro rata for part time hours)**

**Worthing, West Sussex - Hybrid (1 day per week in the head office)**

**Full time, Part Time - Permanent
**_Are you confident, target driven, enthusiastic, resilient, and self-motivated to succeed?_** Do you have the ability to make every customer interaction count - ensuring our customers come back to us time after time? These are just some of skills required to succeed, deliver the best outcomes for our customers and in return earn yourself some uncapped commission

**The role itself is relatively simple**

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As one of our Outbound Sales Agents, your key focus will be contacting our network of previous customers and offering them the opportunity of using our services again. It will be your job to book them in for future health assessments, up-sell any packages/products that meet their goals or needs, put forward any special offers we have available, and ensure to provide the most positive and expert customer service experience possible.

You’ll be at the forefront of our customer retention interactions, helping them continue their journey towards taking control of their health.

**The hours and working pattern**
- Hybrid - 1 day per week in the head office in Worthing
- 37.5 hours per week, as per allocated rota
- Operational Days - Monday to Sunday
- Operating hours (09:00 - 20:00)
- Flexible part time hours available, ideally evenings and weekends within our formal operating hours

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**Why our employees in this role love working with us..
- Competitive salary of £23,144.55 per year (pro rata for part time hours)
- Uncapped commission and bonus structure
- Matched company pension (up to 5% or up to capped amount)
- Four free Health Assessments per year which can be used by yourself, family or friends, plus a further 50% off any additional tests for employees after probation
- Life Insurance
- Access to a GP for 12 months following your own health assessment
- 23 days annual leave - rising to 25 days after 1 years’ service, and rising 1-day for every year up to 28 days, plus bank holidays (pro rata for part time employees)
- Company sick pay scheme after probation
- Employee referral bonus scheme (Up to £1,000)
- Yearly allowance of £130 to use to make working from home more comfortable (can be used for desk/chair/notebooks/other relevant as needed)
- A comprehensive Employee Assistance Programme which provides access for you and any dependants to counselling services. Additionally, there are gym membership discounts and other rewards, like health lifestyle advice.
- Enhanced family leave after a qualifying period
- All equipment, such as laptop, headset etc. provided by the business.
- Cycle to Work Scheme
- Employee Charity Sponsorship Scheme
- Discounted Gym Membership

**Requirements**:
**Who we want.**

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- Previous outbound telephone sales experience is essential.
- Ability to work in a fast paced environment
- Excellent verbal communication skills, with the ability to engage and build rapport.
- Strong persuasive and negotiation skills to confidently sell products.
- High level of self-motivation to work independently and achieve/exceed sales KPIs
- Great attention to detail
- Have a positive attitude and willingness to learn, with an appetite to strive for excellence.
- Ability to work within a hybrid role with around an 80/20 split between home and our head office.

**We’re looking for people who are able to work in line with our company values**:
**Own it -** We take responsibility and are accountable for everything we do individually or as a team

**Strive for brilliance -** We pursue excellence through focusing on continual improvement and being our best

**Prepare to succeed -** We look ahead and plan, whilst always having a clear goal in mind

**Everyone matters -** We value the importance of each individual we work with; colleague, customer or partner.

**Other information**:
**The nex