Care Coordinator

5 days ago

Poole, United Kingdom GoodOaks Home Care Full time

**Award-winning Top 20 Homecare Provider GoodOaks Homecare is currently recruiting a full-time Care Coordinator to join our busy and friendly Poole & Bournemouth branch team.**

Our Care Coordinators ensure our clients receive quality care, including scheduling care visits based on clients’ requested call times and care professional availability, communicating with staff, clients, families and liaising with healthcare professionals.

**About GoodOaks Homecare**

We are passionate about enabling people to stay in the homes they love with quality, personalised, life-enhancing visiting care and live-in care.

We do this the GoodOaks Way; with a focus on People, Partnership and Planet. We are the only carbon neutral care franchise in the UK and are focused on sustainable growth based on building lasting relationships with our care professionals, clients, their families, and wider healthcare teams.

**Care Coordinator responsibilities**:

- Managing care scheduling for the Visiting Care service in Bournemouth and Poole
- Working with the Recruitment and Onboarding Coordinator to plan capacity, conduct interviews and onboard new starters in a safe, supportive way
- Ensuing clients benefit from excellent continuity of care by working closely with care professionals to maintain consistency
- Undertaking care calls and being part of the on-call rota where required
- Daily troubleshooting - Covering staff illnesses or absence, allocating extra calls and cancelling care calls when asked.
- Supporting care professionals in the community and building a positive team culture throughout the organisation
- Keeping morale high within your team
- Help the company grow and take on extra clients by handling some client enquiries and supporting clients and their families throughout the onboarding process
- To allow GoodOaks to provide a continuous and reliable service

**Experience and requirements**:

- Valid driving licence and use of a car (essential)
- Previous care experience, in either domiciliary or residential settings (essential)
- Previous experience in coordination/management role (desirable)
- Previous experience with rostering software, and Word, Excel, Outlook
- Organisational skills
- Excellent verbal and written communication

**Why join us GoodOaks Homecare?**
- Market-leading support, training and career development opportunities
- Common-sense, supportive management by
- Join an award-winning, quality service provider
- Paid mileage, holiday pay and training
- Annual long stay bonuses
- Paid volunteer days
- Breakdown cover
- Match funding for courses; anything from a language to cookery

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£26,000.00 per year

**Benefits**:

- Paid volunteer time
- Referral programme
- Store discount

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Poole: reliably commute or plan to relocate before starting work (required)

**Experience**:

- care coordinator: 1 year (required)

Licence/Certification:

- Driving Licence and access to a car (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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