Sales and Support

Role Title
Sales & Support

Reports to
Sales and Support Team Leader

Location
Heathrow / Hounslow

Business unit
Branded Travelex - UK Retail

Weekly Hours
25 hours per week
Monday to Friday

Salary
£10.60 Per hour

**Benefits**:

- Free Parking onsite at for your shift
- 22 days plus bank holidays
- Up to 20% off food and beverages whilst on shift
- Employee discount platform with Everyday Rewards by Bravo at hundreds of shops & online stores
- Employee Assistance Program
- Season Ticket Loan/Ride to Work Scheme
- Life & Dental Insurance, Critical Illness Cover

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Exchange your job for a new career with limitless destinations at Travelex.
Travelex attributes its success and growth down to its hard-working people. It’s their desire to deliver exception results, service and positive experiences to our customers every day that sets us apart from the rest. If you identify yourself as someone who truly cares about providing exemplary service, loves to travel and enjoys sharing your knowledge and experience with others then we want you as our next Sales and Support.

Role purpose

Reporting to the Sales and Support Team Leader working across the terminal supporting the team to ensure we remain compliant and mitigate risk to the business and provide data on FX forms processed to include checking of all paperwork entered for any KYC errors. Your role will be working with both the Operations team and also the frontline team, accurate data analysis working to deadlines and till management will be crucial in this role.

Key accountabilities & responsibilities
- Ensure all FX paperwork processed in your terminal location are checked on a daily basis
- Working a flexible working week inclusive of weekends on both early and late starts as agreed with line manager as per business need.
- To take all FX money delivered and deliver appropriately across all trading stores.
- Keep a daily check on all stationary needs and provide the correct stationary to the relevant trading stores
- Complete and send out accordingly all trackers required for FX trading
- Support the Operations Manager will all maintenance tracking and update all relevant groups created with daily data.
- Complete coin order and deliver according to business demand
- To work efficiently and diligently on frontline tills as and when business required as per agreed roster with line manager
- Supporting the Operations Manager maintain and update any terminal specific operational tasks, including covering for A/L within the team.
- This role will require working across many different business areas across each month, Operations, ATM’s, banking room and frontline tills
- Adhering to all Operations process and procedures

Experience and personal qualities
- Keen eye for detail
- Multi task and ability to use own initiative with all daily tasks
- Ability to stay focused under pressure
- Provide support across different business areas where needed each month
- Till Management
- Data quality and diligent attention to detail
- Microsoft office skills, including outlook, Excel and word
- Strong communication skills and ability to work alongside Operations Manager/ Sales and Support, Team Leaders and Frontline colleagues.

What does the interview process look like?
- Step 2 - You’ll be invited to a face-to-face interview at the airport to meet with our Sales and Support Team Leader. Here we’ll give you more insight into Travelex and the role whilst finding out a bit more about you. Given you’d be working with vast amounts of money on a regular basis they’ll also be a small numerical test too that’ll you’ll complete.
- Step 3 - If successful we’ll reach out and offer the opportunity to join Travelex as our newest employee. If you’re unsuccessful, we’ll still reach out to you to provide detailed feedback. We owe you that much as an employer who’s dedicated your time to meet with us.

About Travelex
We are one of the market leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers’ access to international money, however and whenever
Exciting? We think so Your journey starts here, so take the first step to become part of the Travelex Team by clicking apply

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

**Job Type**: Part-time

**Salary**: £10.60 per hour