Customer Account Executive

2 days ago

Basingstoke, United Kingdom MasterControl Full time

JOB SUMMARY

The Customer Account Exeuctive also known as Customer Account Representative (CAR) is responsible for working with our existing customers in a consultative sales capacity to identify new opportunities for expansion growth.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

- Outbound customer prospecting for the development of targeted opportunities
- Spearhead or coordinate with CSMs, customer relationship activities
- Maintain accurate customer account data in contact management software
- Develop strategic plans to grow customer product usage
- Facilitate new programs, messages, campaigns, and offerings
- Trouble shoot client issues and coordinating with needed MasterControl departments for resolution

KNOWLEDGE, SKILLS AND ABILITIES
- Software sales and/or marketing experience is preferred
- Excellent communication skills, both written and oral, are required
- Ability to understand, implement, create, and communicate standard operating procedures for job functions is required
- Proficiency using MS Office (Word, Excel, PowerPoint), computer systems, and communication tools is required
- Ability to complete projects by critical deadlines
- Knowledge of the Life Sciences, Medical Device and/or Manufacturing industries is preferred
- Experience with or understanding of Manufacturing/Production is helpful
- Experience with Salesforce preferred
- Past software sales experience preferred
- High-level of natural curiosity and business discovery acumen required

MINIMUM REQUIREMENTS
- Work experience should include a minimum of 2 years in a software sale, software sales support role, Life Science or Production/Manufacturing experience

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