Customer Service Advisor

7 days ago

Littlehampton, United Kingdom Page Personnel Finance Full time

Customer Service Advisor/Littlehampton/Admin and Secretarial **Client Details** My client is a well-established business looking to add a Customer Service Advisor to their team in Littlehampton **Description** The key responsibilities of a Customer Service Advisor are: - Maintain external communication from clients - Register new clients - Update client cutting templates as needed - Track missing parcels as needed, and manage returns / collections - Log complaints as received, and request support of the Team Leader to manage complex queries - Offer support and advice to fellow team members - Work towards objectives in order to achieve set department KPI's an personal development objectives - Continually look for, and suggest, ways we can improve the service we provide - Adhering to all company policies and procedures and demonstrating positive behaviours - Any other reasonable duties as requested by your supervisor, the Department Manager or Director or the Company Director Team in their absence **Profile** The successful Customer Service Advisor will have: - Excellent customer service skills - Excellent telephone manner - Self-motivation with the determination to succeed - The ability to multi-task in a high-volume environment - The ability to collaborate with others - Their priorities managed and will be organised - Positive energy - Clear and concise communicator with effective questioning skills and active listening skills - A team player attitude - The ability to communicate to customers across a variety of platforms - Passion and desire for providing exceptional customer service and going the "extra mile" - Empathy and show compassion **Job Offer** The successful Customer Service Advisor will receive £19,500-£20,000 annually as well as some fantastic benefits.

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